Job Title

Pepper Content (is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories. Over the past 5 years, over 100,000+ freelance content creators have applied to be part of the Pepper network of which we work with the top 5% talent, and on the other end - we work with over 2500+ customers like Amazon, Adobe, Google, HDFC Bank, Adani, and majority of the startup ecosystem. We are building a global on-demand content marketplace platform that stitches together content planning, creation, distribution and measurement.Working Time Zone - 5 PM - 2 AM ISTAt Pepper Content, you will:- Cultivating solid relationships with clients through the provision of exceptional after-sales service. - Creating a positive onboarding experience for new clients. - Responsible for driving revenue of existing accounts with delivery and quality management - Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings. - Maintaining an accurate record of all existing and potential clients. - Inspire repeat business from clients. - Responding to client inquiries in a timely and professional manner. - Analyze performance data to offer clients data-driven business insights and at the same time, use those insights to improve our service offerings - Ensure timely receivables and cash flow from clients - Ensuring smooth functioning of the account internally to help meet all deliverables including coordination with design teams, media teams, managers, and other important stakeholders. - Prepare and present timely team and client updates at all stages of the engagementShould apply if you have:- At least 3+ years of experience in account management/client services roles across companies (experience working in marketing and advertising-led solutions, agency setup is a plus) - Have a strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer - Have excellent verbal, written communication, and presentation skills. - Have strong stakeholder management skills - Have a willingness to be flexible: Works beyond what is described in the job description. - Understand the market and competitor activities. - Be able to seek out the appropriate contact in a targeted organization - Ability to respectfully handle complaints/ escalations - Ability to deliver results under pressure. - Have experience in project management. - Have experience working with US stakeholders - Be adept to operating in the US shift (06:00 pm to 03:00 am)Benefits at Pepper:- Paid leaves for new parents - Paid menstrual Leave - Flexible work timings - Medical Insurance coverage for all employees and dependents including Parents or in-laws - COVID 19 insurance coverage for all employees and dependents including Parents or in-laws.