Job Title

Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support!Locations: Bangalore (Interview), Job Locations: Bangalore️ Walk-In Dates: 3rd Dec 2025, 5th Dec 2025.⏰ Time: 10:00 AM to 1:00 PMVenue: Infosys BPM Limited,No. 40/P-41/P, Building # : 68, Gate #: 2 electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.Landmark: : In Between Sunik Industries and Tejas NetworksMode: 100% Work from Office (WFO)About the Role:We are looking for a seasoned Operations Manager (JL-5) with strong expertise in managing large-scale customer service operations across omni-channel platforms. The ideal candidate will have proven leadership experience and a deep understanding of operational excellence in a dynamic environment.Key Responsibilities:- Lead and manage operations for customer service domain across voice, chat, and email channels. - Drive performance and ensure adherence to SLAs and KPIs. - Manage a team of 80+ FTEs, ensuring high engagement and productivity. - Collaborate with clients and internal stakeholders for seamless delivery. - Implement process improvements and leverage technology for efficiency.Required Qualifications:- Minimum 12 years of experience in operations. - At least 2 years as JL-5 Operations Manager (must be an experienced manager, not aspiring). - Strong experience in omni-channel platforms (voice, chat, email). - Preferably with SaaS exposure. - Excellent communication and stakeholder management skills. - Strong analytical skills and understanding of technical platforms and telephony channels. - Proven ability in team performance management and SLA adherence.Mandatory Documents to Carry- Updated printout of your resume - Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport) - All original academic documents for verification: - ▸ 10th & 12th Marksheets - ▸ Graduation (All Semesters, CMM, Provisional & Degree Certificate)⚠️ Laptops & cameras are not permitted due to security restrictions.Government ID is mandatory for entry into the campus.How to Attend the Walk-In- Carry a copy of this email/invitation - Register your application in advance - Walk into the Infosys Bangalore Electronic city Phase 2 office on 3rd Dec 2025, 5th Dec 2025 between 10:00 AM 1:00 PMWhy Infosys BPM?-Work with a global brand -Extensive training & upskilling programs -Fast-track career growth in tech support or customer success -Dynamic, inclusive, and team-oriented cultureCome build your career with Infosys BPM. Lets grow, together.We cant wait to meet you!Warm Regards,Talent Acquisition TeamInfosys BPM Ltd.Human Resources | INFY HRBangalore | Pune | Global LocationsTransforming Talent | Empowering Careers