● Completing end to end Targets.● Outbound call process (min. 100 - 150 calls in a day).● Fetching out References.● Completing 2 hours connected call duration by the day end.● Responsible for the student Help/ issues over calls.● Grievance handling/ query handling based on the academics and curriculum.● Fetching out References and taking feedback from the students.● Handling escalations & cancellation of students, working towards retention.● Provide accurate, valid and complete information by using the right methods/tools.● Handle student complaints, provide appropriate solutions and alternatives within the time limits;follow up to ensure resolution.
Job Title
Customer Service Specialist