Job Title

Responsibilities:- Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer. - Process service orders, answer questions, maintain account information, and accurately document user’s information in ticketing / record system - Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information. - Adherence to schedules/ turnaround times and shifts, effectively manage time, while handling multiple priorities. - Complete assigned tasks accurately and within required customer assigned Service Level Agreements. - Understand and proactively addresses user's concerns, identifying the root of the issue.Skills & Qualifications:- Freshers preferred. - Understanding of supply chain management / order tracking and documentation preferred - Should be flexible with shift timings. Should also be ready to work in US shifts hours; 9 hours - Excellent keyboard skills with an average speed of minimum of 35 words per min with 92% accuracy - Should be able to write grammatically correct emails in response to customer and third party communications. - Should have good English comprehension skills and should be able to comprehend customer requirements and act on the information accordingly.Education:- BSc, and BA or Diploma holders (12+3 years of education)