Job Title

Role OverviewThe Program Operations Manager is responsible for leading the seamless execution of Quantum Leap’s offline and online program events, ensuring a high-quality client experience, operational excellence, and smooth coordination across stakeholders.This role combines execution leadership, client experience management, team supervision, and on-ground problem solving. The Program Lead will oversee the event team, liaise with internal departments, manage event flow, handle escalations, and ensure events are delivered to QL standards with precision and impact.Key ResponsibilitiesLeadership & Event Delivery Excellence1. Lead the end-to-end execution of program events with high ownership and accountability2. Supervise, guide, and support the Program Coordinators during events3. Ensure on-ground experience is seamless, professional, and aligned to Quantum Leap standards4. Act as the primary point of contact for the Program Director, external vendors and internal stakeholders during events5. Facilitate coordination across CX, Sales, Tech, Coaching, and Venue partnersClient Experience & Stakeholder Management1. Ensure a premium, warm and professional client experience throughout the event lifecycle2. Address client and internal stakeholder queries and real-time challenges with calm and solution-oriented approach3. Manage sales desk coordination including payment support, documentation, and communication flowOperational Ownership & Issue Resolution1. Own the event flow, timelines, checklists, and quality of execution2. Anticipate, identify, and resolve on-ground operational issues proactively3. Maintain compliance with event SOPs, data accuracy, and documentation standardsPre-Event Leadership Responsibilities1. Drive team briefings, pre-event readiness, rehearsals, and role allocation2. Coordinate with vendors, logistics, CX, data, and tech teams for seamless preparation3. Ensure database readiness, tool setup, and material planningPost-Event Responsibilities1. Oversee payment reconciliation, data updation, reports, feedback, and documentation2. Conduct debriefs, track learnings, and identify process improvements3. Ensure event data and inventory handover to respective teamsWork Structure & Travel Requirements1. Mandatory travel for offline events across various cities (15–20 days/month)2. Events may require extended working hours, including weekendsSkills & Attributes Required1. Good communication skills with stakeholder management capability2. Leadership aptitude with ability to guide and manage on-ground execution teams3. High energy, strong ownership mindset, and ability to handle pressure4. Excellent planning, coordination, and problem-solving skills5. Customer-centric approach with focus on experience excellence6. Tech-comfortable with tools, data accuracy, and operational documentationQualifications & ExperienceExperience: 4+ years in events, hospitality, client-facing operations, or program management rolesExperience leading teams and managing on-ground event execution preferredWhy Join Us?1. Lead high-impact events that transform business owners and create measurable impact2. Fast-growth career role with opportunities to move into CX leadership paths3. Exposure to strategic event planning, multi-city operations, and stakeholder leadership