Job Title

Brief about the role/ team/ candidate requirement- The role involves system monitoring, testing, automation, documentation, and collaborative efforts to enhance overall operational efficiency. It is a key position in ensuring the smooth functioning, reliability, and continuous improvement of OCC (Operations Control Center) systems, including Jeppesen Operations Control, AIMS, Navitaire, SITA/ACARS, and related platforms Qualification & Experience: - Bachelor’s degree in Engineering, Aviation, IT, or related field.- 2–4 years of experience in airline operations, OCC systems, or IT systems management.- Exposure to aviation systems and operational workflows preferred. Skill set: - Comprehensive knowledge of aircraft systems, IATA movement messages, seasonal schedule messages, and ad-hoc schedule messages.- Ability to develop, maintain, and update Excel-based reports to support operational and project analysis.- Proficiency in advanced Excel functions (VLOOKUP/XLOOKUP, INDEX/MATCH, pivot tables, logical formulas, text functions).- Strong understanding of FTPs, SFTPs, MFTs, and cloud migration processes.- Excellent proficiency in MS Excel, PowerPoint, and presentation skills.- Ability to work collaboratively with technical and operational teams.- Strong analytical, problem-solving, and communication skills. Key CompetenciesAnalytical ThinkingAttention to DetailCollaborationAdaptabilityProcess Orientation Job responsibility Collaborate with the Operations Control team to conduct regular quality and performance assessments of Jeppesen Operations Control, AIMS systems, Navitaire, and SITA/ACARS to ensure optimal functionality and reliability.Monitor system performance metrics and user feedback to identify trends, issues, and opportunities for enhancement.Execute thorough testing and timely deployment of patches provided by Jeppesen/AIMS, maintaining system integrity and performance standards.Monitor and report the performance of JOC/AIMS/Station View & Recovery Solver to ensure operational reliability.Conduct User Acceptance Testing (UAT) and application acceptance processes to validate system changes and enhancements based on user requirements.Investigate existing systems to identify underutilized features and implement new functionalities to improve operational efficiency.Develop and execute automation and transformation initiatives to convert manual processes into streamlined, automated workflows.Initiate and drive cost-saving measures and process improvements aimed at enhancing operational performance and reducing overhead.Act as a liaison with the operational desk to ensure seamless system performance by proactively identifying and resolving workflow disruptions.Provide ongoing support to the OCC desk in daily operations, assisting with routine tasks to ensure effective and efficient service delivery.Collaborate with cross-functional teams to gather feedback and foster a culture of continuous improvement within OCC operations.Creation of manuals (training materials and guides) and keeping track of new patches.Consolidate and summarize data from multiple sources to support decision-making and performance monitoring activities.Support ad-hoc data analysis requests from stakeholders, ensuring timely and precise output.Provide insights and recommendations based on system performance data to drive continuous improvement.Maintain comprehensive documentation of all OCC processes to ensure clarity, consistency, and accessibility for current and future operational needs.