Greetings from Tata Consultancy Services!!We are hiring for Major Incident Management!!Experience: 6-10 yearsLocation: Chennai / KolkataRequired Technical Skillset:- Lead end-to-end management of High Severity (P1/P0) incidents to minimize business impact and meet committed SLAs.- Act as the Incident Commander, coordinating efforts across technical towers — Applications, Infrastructure, Cloud, Network, Database, and Security.- Drive the Root Cause Analysis (RCA) process, ensuring accurate documentation, preventive actions, and closure within agreed timelines.- Identify and implement opportunities to improve incident response efficiency, reduce MTTR, and enhance process maturity.- Publish regular reports on major incident trends, RCA closures, and KPI performance. Participate in governance reviews and audits.- Partner with Service Delivery Managers, Problem Management, and Change Management teams to strengthen service stability and resilience.Date of Interview: 28-Nov-2025(Friday)Mode of Interview: VirtualTCS Eligibility Criteria:- BE/B.Tech/MCA/M.Sc./MS with minimum 3 years of relevant IT-experience post Qualification. - Only Full-Time courses would be considered. - Candidates who have attended TCS interview in the last 1 month need not apply
Job Title
Major Incident Manager