About the ProgramThe Urban Employment Program (UEP) enables young adults with disabilities to access industry-aligned training (Retail, Hospitality, Office Assistance) and secure employment through both in-centre and partner-led models across Delhi, Bengaluru, Hyderabad, Chennai, and Pune.We (the company) have trained 500+ candidates and placed ~130 candidates with partners such as Amazon, Taj Hotels, Akshaya Patra, Iron Mountain, and others.Our approach extends beyond placement—we ensure long-term workplace inclusion through structured post-placement support, mentoring, and regular employer check-ins to solve issues early and improve retention.About the RoleThe Program Manager will lead end-to-end program delivery, including redesigning a holistic and practical curriculum, strengthening job-readiness training, and guiding trainers/special educators to deliver inclusive, high-quality sessions.This is a hands-on, implementation-focused, and people-oriented role, requiring creativity, experimentation, and the ability to convert theory into applied, real-world learning (e.g., exposure visits, workplace simulations, role plays).The role also demands strong team leadership, multi-site coordination, adherence to compliance norms (RPwD Act), and continuous improvement in training quality to ensure that every learner becomes job-ready and remains employed.Key ResponsibilitiesProgram & Team Coordination- Build, manage, and mentor a team of trainers/special educators; set KRAs, run 1:1s, and conduct performance reviews. - Plan team workloads, travel, observations, and schedules; ensure smooth centre operations. - Manage hiring and onboarding for training and placement roles. - Maintain simple, clear trackers for schedules, deliverables, trainee progress, and cohort outcomes. - Ensure compliance with organisational policies, safeguarding norms, and RPwD Act requirements.Curriculum & Job Readiness- Redesign and maintain a holistic, applied, inclusive vocational curriculum tailored for diverse disabilities. - Integrate exposure visits, workplace simulations, roleplays, and real-world tasks into the curriculum. - Lead curriculum testing, pilot implementation, and iterative improvements based on field feedback. - Guide trainers to deliver job-readiness skills: communication, workplace behaviour, problem-solving, time management, and professional skills. - Create new curriculum as needed—translating broad program goals and industry requirements into modular, practical training materials. - Develop and maintain assessment tools (rubrics, job-task analysis, checklists). - Support scheme linkages and partnerships related to skill development and employment for youth with disabilities.Program Operations & Outcomes- Own enrolment, training completion, and placement targets; track performance through MIS and dashboards. - Manage program budgets, materials, vendor coordination, and logistics. - Coordinate structured post-placement support, including mentoring, regular check-ins, and problem-solving at the workplace. - Ensure documentation, reporting, and data accuracy across all locations. - Facilitate scheme linkages (government/CSR/skill missions) and maintain required documentation for eligible candidates.Partnerships & Stakeholder Management- Engage employers to align the curriculum with job-role requirements. - Source and manage exposure visits, guest sessions, OJTs, and job trials. - Manage quality assurance and review of partner-led centres, ensuring consistent delivery standards. - Represent UEP with government bodies, funders, NGOs, and ecosystem partners.Quality, Compliance & Continuous Improvement- Conduct field observations, audits, and evaluations across centres. - Standardise lesson plans, job-task analyses, and assessment rubrics. - Use feedback from learners, trainers, employers, and audits to strengthen training delivery. - Document best practices and contribute to SOPs, playbooks, and scale frameworks.Personal Traits (You)- Creative, experimental, and deeply committed to inclusion. - High ownership and bias for action; comfortable navigating ambiguity. - Strong team builder with empathy, accountability, and a field-first mindset. - Organised, detail-oriented, and proactive in problem-solving. - Open to learning, flexible, and driven to raise quality standards.Skills (You Can Demonstrate)- Curriculum design, review, iteration, and quality assurance. - Strong training delivery supervision: trainer observations, feedback, and coaching. - Multi-site program coordination, planning, and monitoring. - Data-driven decision-making and reporting. - Partnership building with employers and training centres. - Documentation, SOP creation, and process improvement. - Ability to translate employer needs into job-readiness training.Tools- Google Workspace (Docs, Sheets, Slides) - MIS/Project Management systems - Willingness to learn and use AI tools - Dashboards and basic data analysis toolsExperience Profile- Hands-on experience in vocational/education training and curriculum design. - Track record of managing multi-centre operations or multi-site cohorts. - Experience in team leadership, performance management, and monitoring outcomes. - Strong understanding of disability inclusion, adult learning, and employer-driven training. - Ability to create SOPs, checklists, and structured systems that teams can follow. - Experience resolving challenges in training, placements, or field settings with empathy and action.Key Performance Indicators- On-time delivery of program milestones ≥ 90% - Curriculum modules completed/revised on timeline ≥ 95% - Training delivery quality: 85% sessions observed, 80% feedback closed within 2 weeks - Learner job-readiness pass rate ≥ 75% - Placement conversion per cohort ≥ 40% - 3-month post-placement retention ≥ 70% - Reporting submissions 100% on time; data accuracy ≥ 95% - Employer/partner satisfaction ≥ 4.2/5
Job Title
Program Manager