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Job Description:Skills:- Proficient in Excel. - Strong analytical skills. - Ability to prioritize and multitask. - Strong interpersonal skills to build and foster stake holder relationships - Excellent written and verbal communication skills. - Proactive issue resolution skills and process improvement. - Ability to positively interface with the Clients. - In-depth knowledge of Project SLA metrics applicable to WPO.KPI:- Real time queue management - Idle management. - Shrinkage management. - Meet Project SLA. - Provide RCA. - Reporting Accuracy & Timeliness (Project & Associate Level). - Accurate and Timely Exception Processing on IEX/EWFM. - Client Escalation would be a Negative marker.Additional Initiatives:- Hands on experience in any of the workforce Tools is an advantage.Company Profile –Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range.