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```htmlAbout the CompanyWe are committed to providing exceptional customer service and fostering a culture of inclusivity and teamwork.About the RoleThe role involves handling customer calls to resolve their queries and concerns while providing excellent customer service.Responsibilities- Handle customer calls to resolve their queries and concerns. - Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. - Maintain accurate records of all interactions with customers using CRM software. - Collaborate with internal teams to resolve complex customer issues that require escalation. - Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.Qualifications- Freshers salary: 30k - Experienced: 7.5 lksRequired Skills- Excellent communication skills. - Ability to empathize with customers. - Proficiency in using CRM software.Preferred Skills- Experience in customer service. - Problem-solving skills.Pay range and compensation package- Freshers salary: 30k - Experienced: 7.5 lksEqual Opportunity StatementWe are committed to diversity and inclusivity in our hiring practices.Call Anusha 7815982900Call Suman 7848820047Call Pooja 9886112704```