Job Title

Job DescriptionWe’re hiring a ServiceNow Technical Lead with hands-on expertise in Field Service Management (FSM) and Customer Service Management (CSM). If you’re passionate about designing scalable ServiceNow solutions and enjoy leading teams, this is the role for you.Key Responsibilities-- Lead end-to-end implementation of ServiceNow FSM and CSM modules. - Translate business requirements into technical solutions using ServiceNow best practices. - Design, configure, and customize workflows, business rules, UI actions, and integrations. - Guide and mentor a team of developers; conduct code and design reviews. - Work closely with cross-functional stakeholders to ensure platform alignment with business goals. - Manage platform upgrades and ensure system stability, performance, and security. - Maintain documentation and support governance processes.Must-Have Skills- 8+ years of ServiceNow development experience. - Strong experience in FSM and CSM implementations. - Proficiency in ServiceNow scripting (JavaScript, Glide API). - Experience with REST/SOAP API integrations and Integration Hub. - Strong understanding of ITSM processes, CMDB, and platform architecture. - ServiceNow CSA certification (CSM/FSM certifications a plus). - Familiarity with ServiceNow App Engine or custom application development - Experience working in Agile/Scrum environments.Good to Have- Certified Implementation Specialist (CSM or FSM) - Knowledge of Virtual Agent, Predictive Intelligence, or Performance Analytics - Working knowledge of NowAssist & AI Agent framework - Knowledge of Workflow Data Fabric