Job Title

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.The Command Center Shift Lead is responsible for leading real-time operational activities during assigned shifts, ensuring 24×7 service availability, SLA adherence, and effective incident escalation. The role acts as the on-shift authority for incident handling and operational coordination, serving as the Incident Commander for high-severity incidents until formal Major Incident Management (MiM) takes over.Location : Riyadh, Saudi Arabia (onsite)Contract : 3 months, (extendable)Experience : 10+ yearsCandidates open to relocate to Riyadh are welcome.Only immediate joiners will be considered for this opportunity.Required Skills & Experience10 years of experience in IT Operations, NOC, Command Center, or Service Desk roles.Prior experience as a Shift Lead / Team Lead in a 24×7 operations environment.Strong hands-on experience with Incident Management and escalation handling.Proficiency in ServiceNow or equivalent ITSM tools.Familiarity with monitoring and observability tools.Strong decision-making ability under pressure.Excellent communication, coordination, and documentation skills.Willingness to work in rotational shifts, including nights and weekends.Key ResponsibilitiesLead and supervise Command Center Analysts during the assigned shift.Monitor real-time operations, alerts, and service health dashboards.Manage workload distribution and ensure timely triage and escalation of incidents.Act as on-shift Incident Commander for high-severity incidents (Sev 1 / Sev 2).Ensure strict adherence to SOPs, runbooks, and escalation procedures.Validate shift readiness, including staffing, tools, and monitoring coverage.Provide clear and timely communication to stakeholders during incidents.Ensure accurate documentation in ITSM tools and high-quality shift handovers.Perform on-shift coaching, mentoring, and quality checks for analysts.Participate in post-incident reviews and provide inputs for continuous improvement.Preferred QualificationsITIL Foundation certification or equivalent.Experience working in large-scale enterprise or managed services environments.WHAT’S ON OFFER:You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to Swati.J@ Your interest will be treated with strict confidentiality.CONSULTANT DETAILS:Consultant Name : Swati JaiswalAvensys Consulting Pte LtdEmail : Swati.J@Whatsapp : +65 6761 9826Privacy Statement:We take your personal data protection seriously and adhere to both EU and local data protections regulations.Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants.