Job Title

Service Desk L1 Support – Pune | Up to 5 LPA | Immediate Joiners OnlyExperience: 1+–5 months (Service Desk)Location: Pune (100% Work From Office)Shifts: 24×7 Rotational (US/UK)Notice Period: 0–15 Days OnlyEducation: 15 Years full-time Degree⭐ Mandatory SkillsServiceNow Ticketing ToolOffice 365 (O365)Active Directory (AD) – Password reset, account unlockExcellent communication skillsBasic networking knowledgeJob ResponsibilitiesProvide L1 technical support via calls/emails/ticketsTroubleshoot AD, O365, Outlook, Teams, SharePoint & basic network issuesLog and update tickets accuratelyEnsure SLA compliance & customer satisfactionEscalate issues as per processTechnical RequirementsKnowledge of Azure AD, Exchange admin basicsWindows OS troubleshooting (XP–10)VPN, TCP/IP, browsers, MS OfficeMobile device troubleshooting (iOS/Android)What We NeedStrong analytical & problem-solving skillsCustomer-focused attitudeAbility to work in 24×7 shifts (WFO)To Apply: Share your resume at anandh@