Why should you choose us?Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry’s pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security. Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit: on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global. To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development. Let’s build the future of mobile telecommunications together! About Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to 2 billion members around the world. The Rakuten Group has over 30,000 employees, and operations in 30 countries and regions. For more information visit OverviewSeeking a highly experienced professional for Network KPI analysis, RCA, automation development, and service quality experience improvement initiatives across 4G/5G domains. The role involves troubleshooting using CDRs, X2/S1AP/RRC signalling, Network KPIs, anomaly detection, and collaboration with IPTX/Device/IMS/Core/RAN/RF teams.The candidate will drive daily/weekly/monthly reporting, and cross-functional initiatives to enhance end-user experience.Key Responsibilities1. KPI Monitoring & AnalyticsEnd-to-end ownership of Network KPIs.Perform daily/weekly analysis on network KPIs at device and subscriber-activity (ex. YouTube, amazon, Netflix) level.Identify worst-performing cells, eNodeBs, gNodeBs, UE models, manufacturer and subscriber-activity.2. CDR (SIP/RRC/X2/S1AP) & Protocol-Level DebuggingAnalyse CDRs (SIP/RRC/X2/S1AP) messages for failure patterns.Troubleshoot issues such as:SgNB Addition/Change failuresNAS EMM/ESM failuresRLFSCG failure information (5G NSA)Compare and validate signalling fields , data across different platform and vendor data systems.3. Data Analysis & AutomationWork extensively with Python (NumPy/Pandas), Excel/ Power BI/SQL, and large datasets.Build scripts to automate:Daily/Weekly report generationKPI Anamoly detectionDevice/Manufacturer performance analysisApplication performance analysisTop N device/Manufacturer/application data extractionDate/time filtering, binning, and performance trending4. RCA & Cross-Functional CoordinationRoot Cause Analysis for protocol-level failures, outages, and performance drops.Prepare CTO/leadership presentations, highlighting:Issue backgroundTechnical RCAFix actionsPost-fix improvementsPre/Post Comparison5. Device / Model-Level Performance AnalysisCompare performance by mobile model (e.g., Google Pixel, Samsung, iPhone).Analyse success/failure trends across device categories and OS versions.Identify Model/Manufacture specific issues affecting user experience.New Device Launch Performance ReportTechnical SkillsDeep understanding of LTE/5G NSA Call Flow, S1AP, X2AP, NAS signalling, app layer, device log analysis, and TCP/UDP/HTTP/HTTP2 protocols.Strong analytical skills in Python, Pandas, Excel, SQL.Experience with CDR datasets (SIP, S1AP, X2, RRC).Knowledge of KPI frameworks.Strong understanding of E2E network KPIsHands-on experience with Wireshark logs.Soft SkillsStrong problem-solving and RCA writing ability.Able to handle high pressure workloads with structured delivery.Excellent communication for cross-team collaboration.Ability to present insights to leadership (CTO level).Qualifications: Minimum Qualification: Bachelor's Degree in Electronics/Electronics and Telecomm Experience: >10 years’ experience in Telecom service quality management, device log analysis, NAS signalling, app layer, and TCP/UDP/HTTP/HTTP2 protocol level log analysisRAKUTEN SHUGI PRINCIPLES:Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.Always improve, always advance. Only be satisfied with complete success - Kaizen.Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.
Job Title
CEM SQM Engineer