Job Title

Role Title: Associate/ Senior Process Associate (Operations)Location: MumbaiExperience required:1 – 3 years of relevant work experience in an International BPS Operations.Experience in Cards dispute management operations.ChargebacksFraud/ Non-fraud Dispute Management (Credit/ Debit cards)Visa/ Mastercard etcGraduate/ Postgraduate in any discipline.Good verbal and written communication.Good interpersonal skills.Key Responsibilities: Investigate Suspicious TransactionsExamine transactions flagged as suspicious, typically for a credit card–issuing bank or an investigative agency.Assess Potentially Fraudulent ChargesReview charges that may be fraudulent and contact clients to gather additional information.Handle Customer DisputesAs a Card Fraud/Dispute Claims Analyst, investigate customer disputes and resolve contested transactions, including raising chargeback requests with merchants.Evaluate Disputes Using DataAnalyze transaction data for indicators of fraud such as timestamps, location details, IP addresses, and other elements to determine cardholder involvement.Develop Expertise in Fraud DetectionBuild a keen eye for detail and a solid understanding of tools and techniques used in fraud detection.Meet Operational TargetsDeliver on day-to-day production and accuracy goals.