Job Title

Hello All,Greetings from Rrootshell Technologiiss Pvt LtdWe are HIRING for #Support Executive (Technical Troubleshoot Consultant) This is for FULL -TIME roleLocation: On-site (Mumbai – Olympus Thane) - Preferred local candidates onlyExperience : Minimum 2 years in technical troubleshootingExposure to Windows, macOS, iOS, and Android environmentsCommunication Skills : Must be excellentMust-Have Skills:Experience: 2 – 4 yearsNote: Focussing on candidates who fixes software issues for customers and talks confidently with themJob Summary:We are looking for a Support Executive with strong technical troubleshooting skills and excellent communication to support software/application issues across multiple platforms.Key Requirements:Minimum 2 years experience in technical support / technical troubleshootingStrong technical troubleshooting skills across Windows, macOS, iOS, and AndroidExcellent communication skills (verbal & written) – CEFR B2 minimum (C1 preferred)Strong analytical and problem-solving skills to identify root causesAbility to provide First Call Resolution and handle omni-channel supportExperience in customer handling, including escalation managementAccurate case documentation and working knowledge of CRM toolsExperience supporting software / application issues (Adobe products or similar tools)Education:Graduate or Undergraduate with 18 months of technical support experienceShift: 24/7Good to Have: Cross-selling / Upselling experienceInterested? Drop your CV at jobs@Referrals are welcome and appreciated!#Preferring for IMMEDIATE JOINERS OR max 30 Days’ notice.LinkedIn ID:/in/sai-naveen-muntha-b4a608188//in/ravi-kumar-rapalli-636878122RegardsSai Naveen MunthaTechnical Recruiter