Job Title

Company: LENSCORP AI PRIVATE LIMITED (LENS Corporation)Location: Gurugram / HybridExperience: 1–4 years (flexible for strong candidates)About LENSLENS Corporation is an AI, Computer Vision, and Biometrics company building enterprise-grade platforms deployed across government, defence, infrastructure, smart cities, and large enterprises.Our platforms include:LENS View – Enterprise Video Management System (VMS)LENS View AI Video Analytics (ANPR, Crowd Analytics, Fire & Smoke, ITMS, Defence, School Safety)LENS ICCC & SCADA – Integrated Command & Control platformsLENS UNMS – Unified Network Management SystemLENS SAFER (सफर) – Fleet Tracking, Visitor & Gatepass ManagementRole OverviewWe are looking for a Support Engineer (L1/L2) to support live deployments, internal teams, and enterprise clients across LENS platforms.This role is not a call-center support role.It requires technical understanding, ownership, and real-world problem solving in complex, deployed systems.Key ResponsibilitiesL1 Responsibilities – First Response & TriageAct as the first point of contact for:Client issuesDeployment issuesInternal team queriesPerform initial checks related to:ConfigurationPermissions & rolesNetwork connectivityDevice statusProvide clear communication and updates to stakeholders.L2 Responsibilities – Technical TroubleshootingTroubleshoot issues related to:VMS streaming & playbackAI analytics behaviorAlerts, dashboards, and workflowsMobile app issues (basic level)Analyze logs, configurations, and system behavior.Reproduce issues and document them clearly for QA / Engineering escalation.Coordination & EscalationEscalate confirmed bugs to QA with proper details.Work with engineering teams during fixes and validations.Support demos, pilots, and deployments when required.Required Skills & Experience1–4 years of experience in technical support, system support, or application support.Basic to intermediate understanding of:Web applicationsNetworking fundamentalsServer-client architectureAbility to read logs, follow workflows, and isolate issues.Strong communication and documentation skills.Preferred (Good to Have)Exposure to VMS, Surveillance, CCTV, AI systems, IoT, or GovTech platforms.Experience supporting enterprise or infrastructure deployments.Familiarity with Linux basics, APIs, or system monitoring tools.What This Role Is NOTNot a call-center or ticket-only support role.Not a non-technical customer service position.Not a substitute for engineering.This role requires technical thinking and accountability.What We OfferWork on live AI and infrastructure-scale platforms.Exposure to real deployments and system behavior.Clear growth path into Product Ops / Platform Ops / Technical Specialist roles.Competitive compensation aligned with capability.