Job Title

Title: Support Engineer – Globalscape EFT Location: Noida Experience: 6-8 Years in Globalscape EFT administration Job Responsibilities We are looking for a dependable and skilled Globalscape EFT Engineer with experience in managing Globalscape Enhanced File Transfer (EFT) environments. The ideal candidate will take complete end-to-end ownership of issues and requests, ensuring secure and efficient file transfer operations. This includes user support, workflow troubleshooting, and managing file encryption processes. Basic Linux knowledge is a plus. Key Responsibilities: Take full responsibility for incidents and requests related to EFT—own the task from identification through to closure. Monitor scheduled transfers, event rules, and platform health; proactively detect and resolve issues. Handle user provisioning, folder permissions, and secure access configurations. Support and troubleshoot file encryption and decryption issues using PGP or other encryption tools. Manage and renew SSL/TLS certificates and SSH keys used for secure file transfers. Maintain EFT configuration related to encrypted file flows and ensure compliance with security policies. Collaborate with L1, L3, and project teams while ensuring personal accountability for assigned tasks. Document all SOPs, known errors, and resolutions for recurring issues. Participate in on-call or shift-based support as needed. Required Skills & Experience: 6–8 years of experience in L2 support with Globalscape EFT or similar secure file transfer platforms. Solid understanding of SFTP, FTPS, HTTPS, and encryption protocols. Hands-on experience supporting PGP file encryption/decryption workflows. Familiarity with Windows Server environments and basic networking concepts. Understanding of SSL/TLS certificates, key pair management, and secure authentication methods. Experience with ITSM tools such as ServiceNow or Jira. Strong sense of ownership and ability to work independently. Nice to HaveBasic Linux skills – file permissions, CLI navigation, basic troubleshooting. Experience with Globalscape modules like DMZ Gateway, Advanced Workflow Engine (AWE), or High Security Module (HSM). Scripting knowledge (PowerShell or Bash). ITIL Foundation certification or experience in ITIL-driven environments. Soft Skills: Strong sense of accountability and a proactive mindset. Excellent troubleshooting and documentation skills. Good interpersonal and communication abilities. Ability to prioritize and handle multiple