Job Title

We, Naman Staffing, are hiring for one of our clients which is into Specialty Chemical ManufacturingPlease find below Job details. Job Description: One of the leading name MNC into specialty chemical Job Requirements Bachelor’s degree in Information Technology, Computer Science, or related field. Minimum 5 years of IT management or team leadership experience in a multi-system or global environment. Demonstrated experience supporting or managing enterprise platforms such as SAP, Salesforce, Intelex, and SAGE. Solid understanding of IT infrastructure, networking, and end-user support processes. Job location- Mumbai Key Responsibilities Leadership and People Management • Lead, mentor, and develop the local IT team to deliver excellence in service and support. • Set clear priorities and ensure alignment with workload plans defined by global functional leads. • Foster a collaborative, accountable, and high-performing team culture. • Provide coaching, performance feedback, and professional growth opportunities to build technical and leadership capability. Operational Excellence and Service Delivery • Oversee day-to-day IT operations including infrastructure, end-user support, and local systems maintenance. • Ensure service delivery meets agreed SLAs, quality standards, and IT governance expectations. • Implement and reinforce best practices in IT service management (ITSM), leveraging frameworks such as ITIL. • Drive continuous improvement initiatives focused on reliability, responsiveness, and user satisfaction. Strategic Execution and Oversight • Manage the effective execution of assigned tasks and projects from global system owners (SAP, Salesforce, Intelex, SAGE). • Monitor progress and remove operational bottlenecks to ensure timely delivery and issue resolution. • Track performance metrics, analyse support outcomes, and prepare periodic 1 Modified: March 2023 reports for leadership review. • Anticipate future business or system requirements and proactively plan for resource allocation, skill readiness, and capacity management. Communication and Stakeholder Engagement • Act as the primary point of contact for global and regional IT leads, ensuring seamless coordination and transparency. • Represent Mumbai’s IT needs, opportunities, and risk considerations to regional or corporate IT leadership. • Partner with business stakeholders to understand operational priorities and ensure IT solutions support business continuity and growth. • Facilitate cross-functional communication to enhance alignment and knowledge sharing between global application teams and local operations Compliance: • Follows the organizations Code of Business Conduct. • Integrity, Ethics & Compliance are non-negotiable. • Complies with company Health, Safety and Environmental policies, procedures, and arrangements • Reports all Health, Safety and Environmental accidents, incidents and near misses promptly • Acts in a safe and responsible manner at all times Problem Solving and Innovation: • Active participation in continuous improvement activities • Proactively seeks resources needed for logical issue resolution • Takes responsibility and ownership for own learning and development in the spirit of continuous improvement of both self and the business • Assists in the training, mentoring and assessment of other team members • Exercises autonomy and judgement subject to overall direction or guidance • Participates in global steering committeesTo apply, please send your resume [email protected] look forward to hearing from you soon!