Job Title

Job Title: Senior IT Service Management / HR Service Delivery Leader – AI Prompt Validation (Banking & Finance)Industry: Banking & FinanceShare your Resume to nancy.singh@We are seeking an experienced IT Service Management or HR Service Delivery leader to review and validate the AI prompt for a major financial institution, ensuring it accurately reflects real-world internal service operations in a regulated banking environment.The focus will be on validating how the ServiceNow AI agent handles IT and HR support processes, such as:IT Service Management: Incidents, requests, changes, and access managementHR Service Delivery: Onboarding, offboarding, employee relations, and payroll queriesCompliance and Risk: Ensuring alignment with regulatory standards and financial institution data-handling requirementsIdeal Candidate:Hands-on ServiceNow CSM/ITSM/HRSD experienceDeep knowledge of enterprise banking operations and internal service workflowsExperience in risk, compliance, and audit requirements within financial institutionsIf you have extensive experience in ServiceNow implementations and enterprise banking operations, we’d love to hear from you.