Navera is a fast growing mid-premium brand specialising in women's occasion wear, targeting modern Indian women aged 22-40 across major urban centers. We blend traditional elegance with contemporary convenience, offering pre-draped sarees that solve the time and complexity challenges of traditional draping while maintaining cultural authenticity.Website : Instagram : Responsibilities : 1. Omnichannel Communication: Manage incoming queries via WhatsApp, Instagram DMs, Email, and Phone. Maintain a response time of under 15 minutes during business hours. Adopt the brand’s "voice"—friendly, helpful, Indian-context aware, and polite (no robotic scripts!). 2. The Virtual Stylist: Assist customers with customization and product detail queries Answer questions regarding fabric, wash care, and styling tips. 3. Order & Logistics Management: Collect any pending information for an order (customization details, incomplete address...) Coordinate with our courier partners (Shadowfax, Delhivery, BlueDart, etc.) to track delayed shipments. Proactively call/message customers to confirm COD (Cash on Delivery) orders to reduce RTO (Return to Origin). Handle cancellation, exchange and return requests seamlessly, ensuring the customer feels heard even if things didn't fit right. 4. Feedback Loop: Act as the bridge between the customer and the rest of the team. All customer feedback should be passed on. Collect user-generated content (reviews/photos) for social media and ads.Additionally, being a startup up with a small team, get yourself involved in work beyond the ones listed above.What We Are Looking For Relevant Experience : Minimum 1 year experience in customer service role Language Proficiency : Fluent in English. Knowledge of regional languages is a bonus. Empathy : You have the patience to handle a customer whose dress didn't arrive in time for a wedding. Tech Savvy : Familiarity with Google Sheets/Excel, Shopify, WhatsApp Business API tools and helpdesk software (Gorgias/Freshdesk/Zendesk) is a huge plus. Fashion Interest : You enjoy fashion and understand the nuances of fit and fabric. Problem Solver : You don't just say "It’s company policy"; you look for a solution that makes the customer happy while protecting the business.Job Details : Location : 27th Main, HSR Layout, Bengaluru (near NIFT Bangalore Campus) Salary : 25k per month Start Date : Flexible/Immediate Work Schedule : 10:30 AM to 7PM, Mon-Fri, Work from office.
Job Title
Customer Delight Specialist