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We're Hiring: Sr. Customer SuccessLocation: Goregaon, MumbaiWork Mode: Full-time | Daily Work From OfficeJoin Within: Immediate.About the Organization : Empowering you to achieve your full potential, We are on a mission to deliver excellence in data and software to our clients. Our people, across our offices in Luton (UK), New York (USA) and Mumbai (India) collaborate to deliver Technology Empowering solutions We aim to create an environment that is rich in collaboration and learning to enable our people to flourish. At TEBillion, we empower our people to thrive in a workplace that is open, inclusive and supportive, allowing everyone to accomplish their individual and collective goals. Our culture is built on our core values of integrity, transparency and innovation. Face challenges head-on, be part of an innovative culture and provide excellence as part of the Ardent team. With an open communication policy and approachable leadership, we endeavor to be an inspirational and rewarding place to work. Shape your career, achieve success and be challenged at TEBillion. Together, let's achieve excellence.About the role: You will be responsible as someone who can act as both a customer-facing problem solver and an internal product expert. You’ll be the bridge between the company’s product and its users, ensuring smooth adoption, training, and ongoing support. A customer-facing problem solver and product expert who ensures smooth adoption, training, and ongoing support.Key Responsibilities:In-house Product Subject Matter ExpertInternal and external product training.Application support to end-usersManual functional and regression testing before releaseDiagnose, analyse, and resolve client queries/issuesProduct rollouts to customersManage customer expectations and wish listsProduct user acceptance sign-offCollaborate with teams, vendors, and business partnersLead the customer service and support teamRequired Experience:3+ years of experience in Customer Support /Account managementUnderstanding about ERP/CRM software productsKnowledge on Product demonstration and providing training to the end users.Expert in handling customer queriesGood to have knowledge on Cloud / SAAS base applicationShould be quality focusedExcellent verbal and written communication skillsMust have strong conceptual knowledgeMust be customer centric, confident and patient.Ready to travel interstate and intercityInterested - Send your resume to: : #Support #Customer Success #ProductSupport # SaaS #CRM #ITSupport #SaasCareer