Job Title

Purpose of the PositionCommunications Analyst /Specialist helps businesses by managing all internal and external communication of a company and represents the company to the outside world. They are responsible for training and coaching the Bangalore center team members on Business Communication.Principal Responsibilities- Able to support the team with workshop modules based on business requirements, with defined objectives, quality content, flow, and structure, and according to the standards and deadlines. Effectively execute and coordinate schedules with trainees. - Send course notification and communication to invite learners to learning activities based on the procedure/templates. - Coordinate workshop/learning activities arrangement with facilitators and learners to provide sufficient logistical support for workshop/learning activities (e.g., classroom setup, material printing, teaching prop management, feedback gathering, etc.). - Independently facilitate workshops (groups of 16) with activities and at the appropriate pace. Be flexible enough to be able to gauge trainee learning pace and adjust speed/focal areas accordingly. - Support learning resources management, including procedure updates, learning resource uploading, folder management, etc., to ensure operational efficiency. - Effectively schedule 121 sessions with trainees and communicate with the management if the program rules are not followed. Audit emails on defined parameters (e.g., grammar, sentence construction, content, structure). Input assessment scores according to the defined criteria. - In charge of workshop/learning activities implementation process, tracking data, summarizing observations, and documenting files as per procedure. - Maintain and share periodic progress reports with the learners and their supervisors as per procedure. --Always maintain an open channel of communication with stakeholders. - Strong capability to identify key improvement areas and provide direct feedback to trainees to drive performance according to targets. Be able to analyze assessment data to identify low performers/gaps, root causes, and implement solutions to meet performance targets. - Be flexible to work on ad hoc team projects as per the requirement.Education BackgroundMBA/MA (Economics, English)Working ExperienceRelevant experience (auditing emails + providing coaching and feedback)Competencies, Skills, and Behaviors- Prior exposure working across multiple communication training programs - Bachelor's degree or Advanced Diploma in English - Excellent written and verbal communication skills - Excellent knowledge of English grammar –Articles, Verb Tenses, Subject Verb Agreement, Sentence Structure, etc. - Previous experience in training, auditing coaching - Excellent facilitation, presentation, coaching, and feedback skills - Proficient in MS PowerPoint and Excel - Experience in executing training modules - Team player - Active listener who pays close attention to detail - Learn and follow basic procedures and processes - Solution-oriented - Proactive communication