Job Title

Purpose of the RoleThe Order & Dispatch Coordinator is responsible for end-to-end coordination of customer orders, dispatch planning, inventory monitoring, and timely fulfillment. The role acts as a key link between Sales, Warehouse, Logistics, Production Planning, and Customers to ensure accurate order processing, optimal inventory utilization, and on-time deliveries in line with company processes.Key ResponsibilitiesOrder Processing & Coordination- Monitor and process customer orders on a daily basis. - Verify customer orders for accuracy with respect to quantity, delivery location, pricing, approvals, and documentation. - Coordinate with customers for order confirmation, dispatch schedules, and inventory verification. - Act as a single point of coordination between the sales team, sales coordinators, warehouse, logistics, and operations.Dispatch Planning & Execution- Prepare daily dispatch plans based on order priority, customer commitments, and inventory availability. - Coordinate with warehouse and logistics teams to ensure timely and accurate dispatch execution. - Track dispatch status on a daily basis and follow up to ensure on-time deliveries. - Resolve dispatch-related issues and escalations efficiently.Inventory Management & Control- Monitor inventory levels across all warehouses, depots, and market locations. - Plan and execute internal inventory transfers between locations and customers as required. - Ensure inventory accuracy through regular coordination and verification with market and warehouse teams. - Maintain optimum inventory levels to avoid stock-outs, backorders, or excess inventory. - Identify inventory risks and proactively highlight shortages or excess stock to stakeholders.Coordination with Production Planning- Share market demand, order pipeline, and inventory status with the production planning team. - Coordinate with production planning to ensure adequate Finished Goods (FG) availability as per customer demand.MIS & Reporting- Maintain daily MIS related to orders, dispatches, inventory movements, and pending deliveries. - Prepare and share periodic reports with management and relevant stakeholders.Process Compliance & Issue Resolution- Ensure adherence to company processes, SOPs, and dispatch timelines. - Support continuous improvement initiatives related to order fulfillment, dispatch, and inventory control. - Resolve order fulfillment, inventory, and dispatch-related issues in a timely and professional manner.Qualifications & Experience- Bachelor’s degree in commerce, Business Administration, Supply Chain, Logistics, or a related field. - 3–5 years of experience in order management, dispatch coordination, inventory control, or supply chain operations. - Experience in manufacturing, distribution, or regulated industries (medical devices preferred).Skills & Competencies- Strong coordination and communication skills. - Good understanding of order fulfillment, dispatch, and inventory processes. - Ability to work cross-functionally with sales, warehouse, logistics, and production teams. - Proficiency in ERP systems and MS Excel for MIS and reporting. - Strong analytical and problem-solving skills. - Ability to work under pressure and manage multiple priorities.