Job Title: Product Support Engineer( L1 )About SignzySignzy is an AI-powered RPA platform designed for financial services. Our platform canautomate even the most complex workflows and decision-making processes into real-time APIs.Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over200+ APIs, Signzy serves 90+ financial institutions globally, including the largest banks in Indiaand a top 3 acquiring bank in the US. We have strong global partnerships, including withMastercard, and offices in New York and Dubai, serving customers worldwide. Our product teamof 120+ people is based in Bangalore, building cutting-edge global AI products.Working at SignzyAt Signzy, we embrace technology and innovation to develop outstanding products. We're atech-savvy team backed by investors passionate about creating innovative solutions. Join usand be part of the future of financial services technology!Job DescriptionAs a Product Support Engineer - L1 at Signzy, you will play a critical role in ensuring the smooth operation of the system by diagnosing, troubleshooting, and resolving technical issues. This role involves working closely with both internal and external stakeholders to providehigh-quality support, ensuring compliance and security in financial transactions.Required- API understanding - Knows how to work with APIs, Post API, Get API - make API curls when required- Able to handle client issues and document them in fast paced setup - Knows how to use Postman properly - Understand client issues and communicate well with them.Good to have- Node js understanding, Good to have - Basic system understanding, CS background preferred - Able to work from office in hybrid at leastResponsibilities- Perform prelim analysis by hitting APIs and understanding the issue with flow before involving dev team - Document issues / findings and work with devs to get it resolved.This is your opportunity to work with cutting-edge technology in the financial services industryand play a pivotal role in ensuring the integrity and security of financial transactions across theglobe.
Job Title
Product Support Engineer - L1