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Job Title - Customer Success LeadPosition - Full-TimeSetup - Work From OfficeWhat is BrightChamps?A global live-learning edtech platform for kids from 6 to 16 years to learn next-genlife skills such as Coding, Financial Literacy, Communication Skills and Robotics.BrightCHAMPS is currently valued at $650 million with a $63 million investment, andservices 30+ countries (India, Indonesia, US, UAE, Vietnam, and many othercountries across SEA and MENA) in 12+ languages across its 4 verticals.Our VisionTo become a global platform which is synonymous to high quality educationaround important life skills. We believe that the world is evolving faster than everand curriculum taught at school may not suffice, thereby creating a gap. We, atBrightChamps, are driven to bridge that gap, laying strong foundations aroundimportant life skills, yielding superlative outcomes, at large.Focus Area : K-12Market : Global (already made a mark in ~25 countries)Life skills : Technology foundation, Financial literacy, Robotics, Effectivecommunication, Crypto etc..Journey so far:Having started in July 2020, BrightChamps is one of the fastest growing EdTechcompanies, globally. Our strong PMF, coupled with our remarkable execution, havetranslated into fast growth. Our growth is also attributed to the academy, conductingmore than 0.1 million classes every month and the customer revenue directlyfunnelling into our growth.Funding: 63 Mn $Our growth curve gained traction from global marquee investors, including GSVVentures (USA), Premji Invest (India), Binny Bansal (Flipkart founder),BEENEXT(Singapore). Valued at half a billion, in the past 3 years, we raised fundingof 63 million USD from these Tier 1 investors.Link :Edtech startup BrightChamps, valued at nearly $500 million, comes out of stealthmodeAcquisitions:Almost 3 years from commencement and we already have made 3 acquisitions.WOOHOO!Education10x, which was our first acquisition, has already scaled more than 10x, injust 6 months, with their expert delivery in courses on financial literacy. Schola, oursecond prized acquisition, is all set to create an impact across the SEA group.With the most recent acquisition of Metamorphosis Edu, BrightChamps has enteredthe B2B arena. Metamorphosis Edu partners with schools across India to trainstudents in skills linked to entrepreneurship. The startup also helps its clients cometo grips with the National Education Policy (NEP). While Metamorphosis Edu has sofar focussed on setting up entrepreneurship cells in schools to teach its courses, asthe B2B arm of BrightChamps, it plans to introduce more skill-based learningcourses.We have plans to foray into other life skills, with more acquisitions underway,globally.Edtech Startup BrightChamps Marks First Acquisition With Education10xEdtech Startup BrightCHAMPS Acquires Schola For $15 Mn ()Edtech startup BrightChamps makes third acquisition, enters B2B arenaPlans ahead…Launch other verticals focussing on varied life skills, and scale them upthrough integration with our tech infrastructure.Provide an indulgent and meaningful learning experience to kids, throughgamified approach and massive distribution.Build the best online global academy, ever known. We already have teachersfrom ~ 10 countries.Acquire relevant companies in our space to turbo charge our growth aspirationsWhat is this role about?As a Customer Success Lead, your role is to ensure the success and satisfaction ofour customers (Tutors/Students/Parents). You will be responsible for building andmaintaining strong relationships with customers, understanding their needs andgoals, and helping them achieve success with our Service/Product.Key responsibilities and metrics include:⭐Customer Relationship Management: Build and maintain positive relationshipswith key Tutors/Students/Parents, acting as their primary point of contact.Understand their business objectives, challenges, and needs to provide appropriatesolutions and support.⭐Onboarding and Implementation: Assist Tutors/Students/Parents during theonboarding process, ensuring a smooth and successful implementation of ourproduct or service⭐Proactive Customer Engagement : Anticipate and addressStudents/Parents/Tutors needs, questions, and concerns. Provide proactiveengagement and guidance to ensure customers derive maximum value fromyour product or service⭐Upselling , Referrals & Cross-selling: Identify opportunities to expand therelationship with Tutors/Students/Parents by upselling additional products,features, or services that align with their needs and objectives⭐Customer Feedback and Advocacy: Gather Tutor/Student/Parents feedback,identify trends, and share insights with internal teams to drive product improvementsand enhancements. Leverage satisfied Tutor/Student/Parents feedback asreferences and advocates for BrightChamps⭐Renewals and Churn Prevention: Work closely with Tutor/Student/Parentsfeedback to ensure high renewal rates and prevent churn. MonitorTutor/Student/Parents feedback health and take proactive measures to address anyrisks or issues that may impact customer satisfaction and retention⭐Team Leadership: Provide strong leadership by setting clear expectations, goals,and priorities for the team. Foster a positive and collaborative team culture thatencourages continuous learning, growth, and accountabilityWhat will make you fit for the rolePre-requisites:⭐Experience working in a fast paced environment either in a rapidlygrowing startup or in a new BU of an established company⭐Experience of leading the customer success - ensure the success andsatisfaction of the customers (Tutors/Students/Parents)⭐Previously managed the teams both directly and indirectly⭐Experience in a people driven service business⭐Experience in conventional or new age Education industry with a spread acrossmultiple geographiesWhat’s in store for you?Experience of blitz scaling a startupMeritocratic environment to work, where your rewards are directly proportionateto your achievements. Practically no limit. Superlative rewards/growth for superlativeoutcomesOpportunity to work with some of the best talented and growth oriented folkscommitted to building the best EdTech company globallyLocation : Bengaluru HSR Layout 2nd SectorOur culture code : What we believe in…1️⃣Bias for Action : We reward people who bring unfair advantage to theorganisation, driving outcomes through quick execution2️⃣Outcome Driven : We measure success based on the outcome rather than theoutput! We believe in meritocratic philosophy, where growth is proportional to theimpact of your outcome3️⃣Thinking Big : Our vision is to make the best EdTech company globally byreimagining the way children learn across the globe. And, that calls for audaciousfolks, who don’t just survive, but thrive… taking bold bets4️⃣PPP : Our priorities - People, Product and Profit, in order of importance