Job Title

Job TItle : Associate/Sr Associate - Student ExperienceJob description-Support students and parents throughout their BrightChamps journey, ensuring aseamless and engaging experience.Address concerns and refund requests with empathy, accuracy, and efficiency.Manage escalations across chat, call, and email channels to maintain a positiveparent and student experience.Mentor students to ensure effective app usage and maximize learning outcomes.Collaborate cross-functionally with Sales, Tech, and Academy teams to resolvecustomer issues within stipulated TAT.Take ownership of all customer-facing ad hoc requirements from internal teams,ensuring swift and effective execution.Job requirementsCandidates of experience in customer experience or supportroles or freshers with good communication skills.-Strong communication skills, both written and verbal.Empathetic, solution-oriented, and comfortable working in a fast-paced environment.Ability to manage multiple channels (chat, email, calls) and collaborate withcross-functional teams.-A passion for education and a genuine interest in helping students succeed.Job locationHSR Layout, BangaloreWFO - 6 days a week | rotational Week off,