Job Title

ITOM Event Management SpecialistLocation: Hyderabad, Bangalore, Delhi NCR, PuneExperience: 3-7 yearsImmediate joiners preferred.Kindly share resume to MANASI.KHAROLA@ with Sub of "ITOM" along with notice periosd.We are seeking a skilled ITOM Event Management Specialist to support, enhance, and maintain our enterprise monitoring and event correlation systems. The ideal candidate will have a strong background in ServiceNow ITOM, Event Management, and scripting (PowerShell and Python) to integrate and automate monitoring tools across the environment.Responsibilities:- Manage and optimize ServiceNow ITOM Event Management — including event ingestion, alert correlation, and root cause analysis. - Develop and maintain integrations with monitoring tools using MID Servers, Agent Client Collectors, and custom scripts. - Develop and maintain check definitions, check instances, and alert polices for Agent Client Collectors. - Build and fine-tune alert rules, event filters, and correlation logic to reduce noise and improve actionable insights. - Create automated workflows and remediation scripts for repetitive operational events. - Collaborate with infrastructure, application, and service management teams to ensure monitoring coverage and event health. - Develop custom dashboards, reports, and performance analytics to support proactive IT operations. - Troubleshoot issues in event flows, integrations, Agent Client Collectors, MID Servers, and ServiceNow ITOM modules.Qualifications we seek in you!Minimum Qualifications / Skills- Bachelor’s degree or equivalent technical training, certified in relevant technologies, with good years of experience.Preferred qualifications / Skills- Good years of experience in IT Operations Management (ITOM), Event Monitoring, or ServiceNow Event Management. - Strong scripting skills in PowerShell, Python, Shell for automation and integrations. - Hands-on experience with monitoring tools (e.g., SENSU, SolarWinds, SCOM, Nagios, LogicMonitor, CloudWatch, etc.). - Familiarity with CMDB, and Service Mapping. - Understanding of event correlation, alert automation, and root cause analysis concepts. - Knowledge of ITIL processes (especially Event, Incident, and Problem Management). - Strong communication and collaboration skills across technical and business teams. - Self-driven, proactive, and able to work independently in a dynamic environment.