Job Title

Company DescriptionOdyssey Technologies Limited, headquartered in Chennai, India, is a leading information security company specializing in authentication frameworks and innovative digital signature solutions. The company’s advanced xorkee™ framework enhances traditional PKI applications, offering plug-and-play architecture for seamless DSC token usage on devices like mobile phones. Odyssey’s diverse product portfolio includes real-time identity verification, transaction authentication, document signing, and government-to-citizen solutions, such as those for tax filing and GST services. With a focus on practical and reliable solutions, Odyssey helps businesses and public services enhance digital security, trust, and operational efficiency. To learn more, visit .Role DescriptionThis is a full-time, on-site role for an L2 Technical Support Engineer located in Airoli, Mumbai. The L2 Technical Support Engineer will be responsible for providing advanced technical assistance to customers, performing in-depth troubleshooting of software and hardware issues, and resolving complex technical problems. The role will also involve engaging with customers to ensure excellent support service, assisting in configurations, and collaborating with other technical teams for escalations and issue resolution.Job description - Technical Support EngineerResponsibilities- Managing multiple client accounts for technical support - Deploying Odyssey’s products for clients; - Monitoring and maintaining Odyssey’s products; - Installing and configuring operating systems and applications; - Providing Technical support with issue resolution via Phone/Chat/Email electronic medium; - Taking clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; - Troubleshooting system, network and product configuration problems and diagnosing and solving faults; - Providing support, including procedural documentation and relevant reports; - Responding within agreed time limits to call-outs; - Prioritizing and managing many open cases at one time; - Establishing a good working relationship with clients and teams; - Testing and evaluating products; - May require to work onsite in Customer locationTechnical Knowledge- OS– Installation and configuration of Linux, Windows, VMWare and other Unix flavors an added advantage. - Working experience in HTML, HTTP, FTP, javascript, XML, SQL, shell scripts - Working knowledge of Network devices like routers, firewall, switch, load balancers, antivirus, VPN, etc. - Working experience in setting up web servers, email servers - Experience in network protocols and packet analysis - Familiarity in database/system administration will be an advantage - CISA/CISSP certifications will have a weightage - Working experience in SSL, PKI, security protocols/products will be an added advantageAdditional skills- Able to work independently and efficiently to meet deadlines. - Self-motivated, Detail-oriented and organized. - Experience with Hardware and Software issues. - Proficient in Internet related applications such as Web Browsers & E-Mail clients - Excellent Communication (Oral and Written), Interpersonal, Organizational and Presentation skills - Flexibility to travel, relocate, adapt to locations/languages