About Us:At Urban Plant, we’re on a mission to make homes greener and happier! From stylish planters to healthy plants and plant care essentials, we bring nature closer to people’s lives. We’re looking for a Customer Support Executive who’s passionate about helping customers, solving problems, and being the friendly voice of our brand.Role Overview:As a Customer Support Executive, you’ll be the first point of contact for our customers—providing exceptional service, handling queries, resolving issues, and ensuring a smooth post-purchase experience.Key Responsibilities:- Respond promptly to customer inquiries via email, chat, and phone. - Handle product-related questions, order tracking, and after-sales support. - Coordinate with the operations and logistics team to resolve delivery or product issues. - Maintain accurate records of customer interactions. - Collect feedback and share insights with the team to improve service quality. - Ensure customer satisfaction and contribute to building strong, long-term relationships.Requirements:- Bachelor’s degree or equivalent. - 0–2 years of experience in customer service (Freshers with great communication skills are welcome!). - Excellent written and verbal communication in English & Hindi. - Strong problem-solving and multitasking abilities. - Empathetic, patient, and positive attitude. - Basic knowledge of e-commerce platforms (Shopify, Amazon, etc.) is a plus.Why Join Urban Plant?- Be part of a growing sustainable lifestyle brand. - Friendly and collaborative team culture. - Opportunities to learn and grow within the company.How to Apply:If you love helping people and have a thing for plants (or just great service!), we’d love to hear from you.Send your resume to hr@ with the subject line: Customer Support Executive – [Your Name]
Job Title
Customer Support Executive