Job Title

Role SummaryThe CEC Product Owner will own the strategy, roadmap, and delivery of HCLTech’s Customer Experience Center technology platform — a cloud-based CMS and IoT-integrated ecosystem that powers real-time experiences across Noida, Chennai, Silicon Valley, New Jersey, and other locations.This role blends digital product management, operations, and experience design to ensure our CECs stay cutting-edge, connected, and consistent with HCLTech’s brand story. You’ll serve as the orchestrator between IT, marketing, agencies, and on-site teams — turning vision into execution.Key Responsibilities- Own the CEC product roadmap — define, prioritize, and execute enhancements for the global CEC CMS platform (built on Drupal, hosted on the cloud). - Lead the end-to-end delivery of new features and integrations — content sync, IoT devices (lighting, sound, screens), analytics, and remote deployment for events and pop-up experiences. - Coordinate stakeholders across marketing (vertical, horizontal, corporate), IT (architecture, infrastructure), and agency partners (developers, designers, integrators). - Define and monitor KPIs, including guest experience scores, system uptime, content sync success rate, and roadmap milestone completion. - Maintain a living product backlog, ensuring alignment with marketing priorities and experience design objectives set by the Experiential Deal Management Team (XDMT). - Oversee content deployment governance, ensuring brand and messaging consistency across all physical and digital CEC touchpoints. - Champion innovation in how the CEC platform integrates data, personalization, AI, and immersive technologies to enhance visitor journeys. - Serve as the organizer and aggregator of cross-functional decisions and timelines, driving clarity, velocity, and accountability across teams, escalating to leadership when needed. - Document and standardize processes for deployment, testing, and maintenance to ensure scalability as new CECs or event extensions launch. - Collaborate with on-site CEC representatives to gather feedback on guest interactions and translate that into product and experience improvements. - Contribute to experience design strategy alongside the XDMT to support strategic deal pursuits and executive briefings.KPIs and Success Metrics- Guest experience and satisfaction scores - Platform uptime and sync accuracy across locations - Timely execution of roadmap deliverables and enhancement projects - Reduction in deployment or integration issues - Stakeholder satisfaction with platform capabilities and support - Successful adoption of new features or locations on the CEC platformRequired Skills and Experience- Bachelor’s degree in engineering, Technology, Marketing, or related field; MBA preferred. - 11-15 years of experience in digital product management, marketing technology, or experience center operations within enterprise environments. - Strong understanding of Drupal CMS, cloud architectures (Azure and/or AWS), and IoT integration principles. - Proven success leading cross-functional technology initiatives with agencies, IT, and marketing stakeholders. - Experience managing backlogs, writing user stories, and delivering features through Agile or Scrum methods. - Ability to interpret and act on data insights — analytics, usage metrics, and feedback loops. - Excellent communication, organization, and problem-solving skills — adept at balancing technical detail and business context. - Demonstrated leadership in navigating complex, matrixed organizations and driving alignment across teams.Preferred (Nice-to-Have)- Experience with digital signage, IoT platforms, or immersive experience systems. - Knowledge of data visualization or personalization engines integrated into CMS. - Prior exposure to corporate visitor centers, executive briefing centers, or innovation labs. - Certifications in product management (SAFe, CSPO, PMP) or cloud technologies.Culture and TraitsYou are a strategic builder who loves to connect experience, technology, and storytelling. You balance creativity with discipline — owning a complex tech product while keeping its purpose clear: to create meaningful moments that supercharge progress for our clients and partners. You model HCLTech’s values of innovation, collaboration, and accountability.