Job Title

Company: Shara Circuits Pvt. Ltd.Industry: PCB Design | PCB Manufacturing | PCB Assembly | Component SourcingLocation: Bengaluru / ChennaiJob SummaryShara Circuits Pvt. Ltd. is seeking a Customer Relationship Manager (CRM) with strong communication skills and high customer-handling ability to manage clients across PCB design, fabrication, assembly, and component sourcing services. The role requires acting as the single point of contact for customers, ensuring smooth coordination, timely updates, and long-term relationship management.Key Responsibilities- Serve as the primary contact for customers for all PCB design and manufacturing requirements - Handle customer communication with professionalism, clarity, and high emotional intelligence (EQ) - Onboard new clients by understanding technical and commercial requirements - Coordinate with internal teams (Design, Production, Quality, Logistics) to ensure timely execution - Track enquiries, quotations, purchase orders, production status, and dispatch schedules - Maintain accurate and updated client records in CRM and internal trackers - Share regular project updates and follow up on pending actions - Resolve customer concerns and escalations with a solution-oriented approach - Ensure customer satisfaction, repeat business, and long-term client retentionSkills & Competencies- Excellent verbal and written communication skills - Strong client-handling and relationship-management abilities - High emotional intelligence (EQ) and problem-solving mindset - Ability to manage multiple clients and tasks simultaneously - Basic understanding of PCB design, fabrication, and assembly processes (preferred) - Proficiency in MS Excel, email communication, and CRM toolsQualification and Experience- Bachelor’s degree in Engineering, Business, or a related field - 1–5 years of experience in CRM, inside sales, or client management roles - Experience in electronics, manufacturing, EMS, or B2B services is an advantage