Job Title

Qualys, a leading cybersecurity firm, is seeking an experienced Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead in resolving technical issues, provide top-tier support, and contribute to world-class assistance.Responsibilities:- Promptly resolve global customer and partner service requests in a highly secured environment. - Collaborate with cross-functional teams for high customer satisfaction. - Provide support via phone, email, and MS Teams for Product modules over the SaaS platform. - Ensure friendly and professional customer interactions throughout the service life cycle. - Act as the main point of contact for technical issues, collaborating directly with Development and QA teams. - Thrive in a challenging and dynamic environment, delivering world-class support and technical solutions.Qualifications:- 1+ years of technical support experience. - Experience in Vulnerability Management and Web Application Security/Firewall application support. - In-depth TCP/IP understanding and LAN/WAN infrastructure knowledge. - Strong foundation in Windows and/or solid Linux/Unix experience in an enterprise environment. - Familiarity with common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH). - Knowledge of firewalls, Intrusion Detection System technologies, and Network Vulnerability Scanners. - Outstanding troubleshooting and analytical skills. - Excellent written and verbal communication skills. - Bachelor of Science in Computer Science or equivalent experience.Networking:- OSI Layer understanding. - Knowledge of broadcast domain vs. collision domain. - Familiarity with different records zones in DNS and how it works. - Understanding of SSL Handshake and TCP/IP Handshake. - Proficiency in ARP, DHCP, proxy servers, and DNS cache clearing. - Differentiation between TCP and UDP, and protocols & their workings.Linux/Unix:- Understanding of the boot process and run levels. - Various ways to assign an IP address to a Unix/Linux/Debian machine. - Proficient in checking running processes, hidden files, and installing packages. - Knowledge of sudo, permissions, file systems, and SSH banner.Windows:- Insight into the Windows boot process and control panel basics. - Understanding of UAC, registry hives, and remote registry manipulation tools. - Knowledge of kernel mode vs. user mode, Active Directory, and Group Policies. - Familiarity with Kerberos and NTLM authentication, Procmon, and service control manager.Security:- Understanding of vulnerabilities, the vulnerability cycle, and exploits. - Knowledge of malware types (virus, trojan, worm) and False/True Positive/Negative concepts. - Understanding of False Positive, False Negative, True Positive, and True Negative in the security context.Preferred:- Experience with packet capture review and diagnosis. - Previous API support and Regex knowledge. - Scripting experience (Bash, Python). - Knowledge of major web server software, UNIX/Windows web services, and diverse platforms. - Oracle and Microsoft SQL knowledge. - CCNA, MCSE, CISSP, CompTIA Security+, and CEH certifications are highly desirable. - Experience with Customer Support and Development Tools (Salesforce, Jira, etc.). - Preferred candidates with a CDAC background. - Willing to work in 24/7 rotational shifts.