Job Title

Customer Success Executive – SaaS / CRMLocation: Pune or BangaloreEmployment Type: Full-time, On-siteExperience: 1–3 yearsCompensation: 6 LPA (Including PF and PGDM monthly fees of ₹6,666)Eligibility Criteria- This role is only for graduates (postgraduate candidates should not apply). - You must have exceptional spoken and written English communication skills. - Pursuing the PGDM program along with this job is mandatory and non-negotiable.About Leadrat:Leadrat is a rapidly growing CRM SaaS platform built for the real estate ecosystem, powering agents and teams with intelligent tools to manage leads, drive conversions, and scale business with data-driven workflows. Our product helps real estate professionals streamline operations and close more deals with consistency and visibility.At Leadrat, we combine deep domain expertise with cutting-edge technology to deliver software that transforms how real estate professionals grow their business.Role Overview:As a Customer Success Executive, you’ll be a key member of the Customer Success team, ensuring our users get exceptional value from the Leadrat platform. You’ll act as a trusted partner to customers — guiding them through onboarding, adoption, issue resolution, and ongoing success — while helping strengthen long-term relationships.This role is ideal for someone who is customer-centric, proactive, tech-savvy, and motivated by helping users succeed.Key Responsibilities:- Onboard new customers and guide them through product setup and adoption. - Provide timely support and resolution for user queries via phone, email, and chat. - Build and maintain strong customer relationships to drive satisfaction and retention. - Understand customer goals and help them maximize value from the platform. - Log and track customer interactions and feedback in the CRM. - Collaborate with Product, Sales, and Support teams to improve user experience. - Share insights and suggestions that help refine internal processes and product enhancements.Ideal Candidate:- 1–3 years experience in Customer Success, Account Management, Support or related client-facing roles. - Strong communication skills with ability to explain technical concepts simply. - Customer-first attitude with patience, empathy, and problem-solving approach. - Comfortable using CRM or SaaS products, and learning new tools quickly. - Ability to manage multiple priorities and deliver high-quality service.Please feel free to drop your resume at