About the Role :The role involves ensuring timely collection from customers, solving any billing issues, and coordinating with the Sales and Delivery teams.Responsibilities :- Follow-up and reminders for overdue accounts and keeping track on it and initiating Dunning as per policy. - Having frequent meetings with Accounts Manager (Sales Team), Projects Team/ Service Delivery team for any dispute, over ageing accounts, and Dunning post discussion. - Independently manage relationship with Key accounts of the Company. - Ensuring healthy relationship with Customer and trying to resolve the problems in disputed billings. - Assisting, coordinating with Billing team for accounting of collection, TDS entries. - Timely Reporting of Outstanding report to Management, Sales team and other respective stakeholders.Qualifications- Graduation - Minimum 6 to 8 years of CRM experienceRequired Skills- EXCEL/ MS Office - Soft spoken and good communication skill - Disciplined in working and conduct. - Understanding Service delivery parameters. - Follow & commit with Yotta’s Policy statements (eg. QMS/EMS/OHS/ISMS/PIMS/ITSM / BCMS / EnMS etc.) - Undertake applicable training as communicated from time to time. - Understand the organization’s expectations towards all management systems the company is certified for. - Participation in Risk assessment process, contribute in achieving departmental & management system objectives. - Adhere to confidentiality policy to safeguard sensitive company information, maintain trust with clients and partners, and ensure compliance with data protection regulations. - Perform their duties in the event of emergency as per roles in ERP/BCMS plan. - Assist in maintaining PIMS controls throughout personal data lifecycle.Preferred Skills- Knowledge of accounting and TDS - Good Co-OrdinatorEqual Opportunity StatementYotta is an equal opportunity employer committed to diversity and inclusivity in the workplace.
Job Title
Collection Manager