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Mega Walk-In Drive at TCS Chennai - Hiring for Team Lead – Work Force Administration (WFA)Job Title: Team Lead - Work Force Administration (WFA) Date: December 13th, 2025 Saturday Timings: 10:00 AM – 12:30 PM IST Venue: 200 Feet Radial Rd, MCN Nagar Extension, Thoraipakkam, Tamil Nadu 600097, IndiaShift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work from Office only Experience Required: 10-12 years Employment Type: Full-Time JD : Kindly refer to the end of the postMandatory Requirements (How to generate your EPCN)EPCN number is mandatory for eligibility of the interviewStep 1: Visit Step 2: Click to login Step 3: Click New user (Register with us) Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details) Step 5: Once completed, your TCS no. will be generated which starts from EP2025XXXX. Step 6: You will receive the EP number on your personal e-mail ID.Mandatory Documents to carry:TCS Online Application Form Hard Copy of Resume 2 Copy Recent Passport Size Photographs Original and photocopy of Govt. ID proof (Aadhaar Card or PAN Card)Eligibility:Minimum 15 years of regular, full-time education (10 + 2 + 3) Should be flexible with night shifts & rotation shiftsMust have skills:Experience in WFA Experience in handling Clients: escalations and reviews as well as daily interactions. Should have handled a team of 15+ associates for a clientOther Required skills:Lead teams providing Tier HR helpdesk support to the Employees, Line Managers, Vendors and 3rd parties Team management, Team engagement and Succession planning Ensure appropriate staffing as required Financial and contract Management Ensure policies and procedures are followed and Zero noncompliance across the engagement Ensure the Service Levels are met consistently Ensure data privacy requirements are followed with upmost focus. Drive regular awareness Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures Manage expectations from client stakeholders and internal leadership Prepare and present data in internal and client governance forums. Ability to drive a culture of high performance, continuous improvement and motivate the teams Gather insights from the customer regarding seasonal spike in volumes, forecasting and arrange appropriate staffingGood to Have Skills:Preferred experience on Country regulations