About Cybage Cybage Software Pvt. Ltd. is a technology consulting is a technology consulting organization specializing in outsourced product engineering services. As a leader in technology & product engineering space, Cybage works with some of the world’s largest Independent Software Vendors (ISVs). Our solutions are focused on modern technologies and are enabled by a scientific, data-driven system called Decision Mines for Digital ExcellenceJob Description Must have skills Strong understanding of ServiceNow architecture and components. ITSM module expertiseis required Scripting skills JavaScript (Client Scripts, Business Rules, Script Includes) and Glide API (GlideRecord, GlideAjax, etc.) are needed Form design, UI Policies, UI Actions, Workflow and Flow Designer skills required Knowledge of REST/SOAP APIs Knowledge of Roles, ACLs, and Data Policies ITIL concepts and best practices for ITSM processes.Good to have skills Flow Designer advanced features Script optimization and query performance tuning Scoped application developmentRoles & Responsibilities Build/modify forms, fields, UI policies, UI actions, business rules. Implement SLAs (definitions, conditions, pause/resume, workflows). Service Catalog design Create Catalog Items, Record Producers, Catalog UI Policies, Client Scripts. Implement flows/sub flows for approvals, notifications, tasking, and escalations. Use Integration Hub spokes where applicable. Build event-driven notifications, email templates, and inbound actions.
Job Title
ServiceNow Specialist