Job Title

Job descriptionJob Title: CRM HeadLocation: BangaloreRoles & Responsibilities: -- Lead and manage the direct subscription base for print division for Karnataka - Implement effective CRM operations & control measures for CLCM - Managing the Customer Relations for the branch & driving key Customer Centric related KPIs - Drive digital transformation and automation of core business processes to improve efficiency and productivity - Managing a reader base across the region along with churn management for HNI base readers - SME in SAP & Salesforce Applications, developing key Customer centric procedures & Standards - Managing processes, Trainings, SLA, Customer complaints as key business KPIsEducation and Experience Required: -- Educational Qualifications: PG/Graduation - Years of Experience:8-10 YearsKnowledge:- CRM Systems and Tools: Deep understanding of CRM platforms (e.g., Salesforce, HubSpot, Zoho). Familiarity with data analytics and reporting tools. - Customer Segmentation and Targeting: Knowledge of market segmentation techniques and customer personas. - Data Management and Analysis: Proficiency in data interpretation and CRM data management practices. - Sales and Marketing Alignment: Understanding of sales processes, lead management, and marketing strategies. - Customer Experience (CX): Insight into customer journey mapping and experience optimization. - Language: Must know Kannada & English Language.Skills:- Leadership and Team Management: Ability to lead and inspire cross-functional teams. - Communication: Excellent verbal and written communication skills to engage stakeholders. - Analytical Thinking: Strong analytical skills to derive insights from data and drive decision-making. - Customer-Centric Mindset: Strong focus on enhancing customer satisfaction and loyalty.