Job Title

Leadership, Accuracy & Compliance Management- Drive team performance, with a stringent focus on prioritizing calculation accuracy and regulatory compliance over speed. - Ensure the team meets the complex 24-48 hour SLA for handling tax queries. - Provide Specialized Coaching : Conduct targeted 1:1 coaching to improve the team's handling of specific, complex tax concepts. This includes Kapitalertragsteuer, Loss Pots offsetting, double taxation treaties, and Corporate action tax impacts. - Be a good team player with willingness to learn and drive the new hires (mentorship/onboarding).2. Advanced Escalation & Resolution- Serve as the final point of escalation for the most complex tax-related issues. - Resolve critical escalations involving tax calculation discrepancies, tax statement validations, and regulatory reporting issues.3. Operational Oversight & Reporting- Data Integrity Oversight: Monitor team adherence to data reconciliation methodologies and processes for cost basis adjustments and transaction reprocessing. - Performance Reporting: Analyze team metrics, focusing on quality scores and identifying the root cause of tax calculation errors. - Report findings and performance analysis to senior management.Key Skills and KnowledgeThe Team Leader must possess deep domain expertise and strong communication skills:- Deep Tax Knowledge: Must have deep knowledge of the German Tax Framework (e.g., Abgeltungssteuer, Sparerpauschbetrag) / European Taxations. - Practical Understanding: A practical understanding of tax rules for various capital market instruments is essential. - Industry Knowledge: Knowledge of Banking operations & Taxation (European Market preferred). - Communication: Excellent verbal and written communication skills. - Adept at explaining complex numbers and processes. - Work Requirements: Should be willing to work in shifts along with the team in customer business time.