About the Role: As a Collection Officer / Collection Executive, you will be responsible for the collection of overdue accounts, NPAs, and written-off loans under your assigned Banking Unit. Your role will involve daily field visits, interactions with customers, documentation of feedback, and reporting to the Area Recovery Manager.Responsibilities:- Group Loan Collection - Recover overdue/NPA/write-off accounts from assigned customers. - Prepare daily field movement plans in coordination with the Area Recovery Manager (ARM). - Visit customers, understand reasons for non-payment, and provide feedback to management. - Maintain detailed visit reports and customer interaction logs. - Coordinate with the BU business team for customer background checks. - Escalate non-cooperative or critical cases to the ARM promptly. - Ensure collection activities are conducted as per bank policy and RBI guidelines.Qualifications:- Minimum Qualification: 12th Pass (Higher Secondary); Graduation preferred. - Freshers and experienced candidates are welcome. - Familiarity with local area and language preferred.Required Skills:- Strong communication and interpersonal skills. - Convincing and negotiation ability. - Willingness to travel and conduct fieldwork daily. - Basic understanding of banking and financial products. - Self-motivated and result-oriented.Preferred Skills:- Experience in collections or recovery roles. - Knowledge of local banking regulations.
Job Title
Collections Officer