Role: Tech Lead - Cloud CPaaS Platform (WhatsApp Domain Expert)Location: BengaluruAbout the RoleWe are seeking an exceptional Team/Tech Lead who combines deep technical expertise with proven leadership capabilities to drive our cloud-based Communications Platform as a Service (CPaaS) product forward. This role requires a WhatsApp domain expert who can architect scalable solutions, lead technical teams, and deliver robust multi-channel communication solutions.Key ResponsibilitiesTechnical LeadershipArchitect and design scalable, high-performance cloud-based CPaaS solutions supporting multiple communication channels (WhatsApp, SMS, Email, Voice, etc.)Lead the technical roadmap and make critical architectural decisions for the platformConduct code reviews, establish coding standards, and ensure best practices across the teamDrive technical innovation and evaluate new technologies to enhance platform capabilitiesTroubleshoot complex technical issues and provide expert-level problem resolutionEnsure system reliability, performance optimization, and scalabilityWhatsApp Domain ExpertiseServe as the subject matter expert on WhatsApp Business API, Cloud API, and messaging protocolsDesign and implement WhatsApp conversation flows, templates, and interactive messaging featuresOptimize message delivery, handle webhook implementations, and manage API rate limitsStay current with WhatsApp policy updates, feature releases, and best practicesGuide the team on WhatsApp-specific compliance and security requirementsTeam Management & LeadershipLead, mentor, and grow a team of software engineers and developersFoster a collaborative, innovative, and high-performance team cultureConduct performance reviews, provide constructive feedback, and support career developmentFacilitate agile ceremonies, sprint planning, and ensure timely project deliveryBridge communication between technical teams, product managers, and stakeholdersRemove blockers and enable the team to deliver quality solutions efficientlyProduct DevelopmentCollaborate with product management to translate business requirements into technical solutionsBreak down complex features into manageable tasks and user storiesEnsure alignment between technical implementation and product visionDrive continuous improvement in development processes and delivery practicesExperience RequiredBachelor's or Master's degree in Computer Science, Engineering, or related field8+ years of professional software development experience3+ years in a technical leadership or team lead capacityExtensive hands-on experience with WhatsApp Business API and WhatsApp Cloud API integrationRequired Technical SkillsCore TechnologiesBackend Development: Strong expertise in Java (Spring Boot, Microservices architecture)Frontend Development: Proficiency in ReactJS (Hooks, Redux, modern React patterns)Server-side JavaScript: Experience with Node.js and asynchronous programmingDatabase Management: Advanced knowledge of MySQL (query optimization, indexing, transactions)Middleware & InfrastructureMessage Broker: Hands-on experience with Apache Kafka (producers, consumers, topics, partitions)Caching: Working knowledge of KeyDB or Redis for high-performance cachingIdentity & Access Management: Experience with Keycloak or similar IAM solutionsCloud Platforms: AWS, Azure, or GCP (EC2, S3, Lambda, API Gateway, etc.)- Any one is fine.Additional Technical CompetenciesRESTful API design and microservices architectureWebhook implementations and event-driven architecturesMessage queue systems and asynchronous processingCI/CD pipelines (Jenkins, GitLab CI, GitHub Actions)Containerization (Docker, Kubernetes)Version control (Git) and collaborative development workflowsSystem design patterns and scalability principlesSecurity best practices (OAuth, JWT, encryption, data privacy)Preferred QualificationsExperience with other CPaaS platformsKnowledge of telecommunications protocols (SMS, SMPP, SIP)Familiarity with multi-channel messaging strategiesExperience with monitoring tools (Prometheus, Grafana, ELK stack)Understanding of GDPR, data protection, and compliance requirementsPrevious experience in product-based companies or SaaS environmentsContributions to open-source projects or technical community involvementKey CompetenciesTechnical Skills· Solution architecture and system design· Performance optimization and scalability· Code quality and technical excellence· Problem-solving and analytical thinkingLeadership Skills· Team building and people management· Mentorship and knowledge sharing· Strategic thinking and decision-making· Stakeholder management and communicationProfessional Skills· Agile/Scrum methodologies· Project planning and execution· Cross-functional collaboration· Adaptability and continuous learningAbout ComvivaComviva is an industry leader for providing digital platforms crafted for telecom operators, banks, financial services organizations, and other enterprises. We provide solutions for BSS, banking and fintech, AI-led marketing automation and messaging platforms, which have been recognized by leading research firms, including Gartner, Forrester, IDC, Frost & Sullivan, ISG, Juniper Research, Rocco Research, amongst others.Noteworthy among our accolades is the second position in Digital Wallet platforms by Juniper Research and a consistent placement in Gartner's Magic Quadrant for IRCM for three consecutive years.The breadth of recognition extends across several Gartner reports, encompassing Partner Relationship Management, CSP Customer Management, Revenue Monetization, Artificial Intelligence for CSPs, CPaaS, and Digital Commerce. Forrester has acknowledged Comviva's prowess in Real Time Interaction Management, Cross-Channel Marketing, Loyalty and Rewards, Enterprise Marketing, Customer Analytics, Journey Orchestration, Digital Banking, and Marketplace Development. In the Digital Commerce domain, IDC's flagship Marketscape report has recognized our contributions. ISG mentions Comviva for our Mobiquity Banking Suite in their ISG Provider Lens report, and Omdia includes us in their Omdia Universe for Digital Banking platforms. Juniper Research and Rocco Research consistently feature Comviva in their competitor leaderboard for key reports covering CPaaS, A2P Messaging, SMS Firewall, mobile money, CDP, and more. Our commitment to excellence extends beyond technology, as evidenced by multiple awards, including the 'Great Place to Work For' Certification (2019), Top 25 Best Workplaces for Women (2019), Golden Peacock Awards (2023), Times Ascent 'Dream Companies to work for 2023, Brandon Hall HCM Excellence Gold Award (2022), and ASSOCHAM Diversity & Inclusion Excellence Award (2021) in the HR Excellence category.Comviva's technological innovations have earned international and regional acclaim, with recognition at prestigious awards such as GSMA GLOMO (3 Times Winner), Global Telecoms (GLOTEL) Awards, Frost & Sullivan's "Digital Marketing Company of the Year," AITE Group Digital Wallet Innovation Awards, AfricaCom Awards, World Communication Awards, Juniper Research Future Digital Awards, Asia Communication Awards, Global Telecoms Business Innovation Awards, Golden Peacock Awards for Innovation, Banking Technology Awards, Global Carrier Award, IBS Intelligence Global FinTech Innovation Awards, Global Fintech Awards, Asia Fintech Awards, Emerging Payments Awards, PayTech Awards, and Telecoms World Middle-East Awards. These accolades stand as a testament to our unwavering commitment to assisting clients in their digital transformation journey, offering cutting-edge technology that empowers end-users with new-age products and services.
Job Title
Technical Lead