Job Title

Empowered By Innovation Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.Role:IT Infrastructure Lead Location : Hyderabad Experience:8+ Years Key Responsibilities: Team Management: Oversee and direct a team of IT support technicians, ensuring smooth operations and efficient service delivery. Workload Management: Manage and distribute the team's workload, prioritize tasks, and ensure timely resolution of support requests. Technical Guidance: Provide technical guidance and support to team members, helping them troubleshoot issues and resolve problems effectively. Training and Development: Train new team members on company policies, procedures, and technical skills, and provide ongoing support and development opportunities. Performance Monitoring: Monitor team performance, identify areas for improvement, and implement strategies to enhance efficiency and productivity. Conflict Resolution: Resolve conflicts within the team and between team members and other stakeholders, fostering a positive and collaborative work environment. Communication: Communicate effectively with team members, management, and other stakeholders, keeping them informed of progress and addressing concerns. Process Improvement: Identify and implement process improvements to enhance efficiency, productivity, and user satisfaction. Problem Resolution: Collaborate with the team to effectively diagnose and resolve technical issues, ensuring timely and accurate solutions. Compliance: Ensure the team adheres to company policies, procedures, and relevant industry standards. Documentation: Maintain accurate and up-to-date documentation of IT support processes and procedures. Continuous Learning: Stay abreast of the latest technologies and trends in IT support, providing ongoing training and development for the team.Skills and Qualifications:Educational Qualification: Engineering Diploma/BE Degree /BTechCertifications(Good to Have): ITIL V4 Microsoft Azure Administrator / Windows Server Hybrid Administrator AssociateTechnical Skills: Hands on experience in Azure AD & On-prem management Hands on experience in Intune - Policy creation & implementation Hands on experience in Windows Server Management Hands on experience in MDE & compliance management Hands on experience in Qualys tool in vulnerability management Having good knowledge in VLAN & Network troubleshooting Having good knowledge in Netskope cloud proxy solution Having good knowledge in DLP Having hands experience in various Audit management like ISO 27001, PCIDSS etc