Job Title

Asst Manager-BHR,Should have experience in BHR, from a BPO company,should be flexible in shifts,,- To be the first level of Interface between HR & Operations, Quality team for all HR related activities and Query handling - Handle all queries, grievances and escalations received from agents on the floor and ensure the same are resolved within committed timelines and close the tickets on MYHR. - Assist the L&D team in the co-ordination for JUMP / L&D initiatives - Carrying out employee engagement activities across floor - Support Operations in any Ad-hoc / calendarized activity, R&R, etc. - Ensure to drive compliance with the teams with the support of Ops. - Provide HR Policy guidance and Interpretation to employees for resolution to queries on existing policies, salary, Mediclaim, ESIC, PF, insurance claims etc. - Support supervisor in co-ordinating / execution of Induction program defined for new joining at TL & ™ - Coordinate for the roll-out and closure of Internal Job Posting (IJPs) with in timelines - Execution of HR initiatives on the floor such as HR Forums, Employee Satisfaction surveys,etc. - Ensure Employee listening activities are planned, organized &conducted every quarter - Ensure Confirmation process is run efficiently in the process;meet up with all employees' (E01/E02) on an EDP and effectively manage the process - Conduct regular refresher training on HR policies for both agents and Team Leaders to ensure clarity/awareness on HR policies and procedures - Execute engagement activities on the floor - Organize and Conduct Employee Engagement initiatives like Fun at work activities, CSR, etc. - Conduct Exitdiscussion, Interviews for resigned employees and escalate issues, if any, arising of the interview. - Maintain database and trackers for all BHR activities on real - time basis. - Ensure consistent and regular usage of MYHR wrt all BHR activities on a real time basis. - Preparation of various BHR Reports within timelinesHighlight any anomalies / deviations noted within theQualifications- Bachelor's degree - 4-10 years of experience in HR or related field - Strong organization, communication and conflict resolution skills