Job Title

Lead: AnalyticsYears of Experience: Minimum of 6-8 years experienceAbout CREWCREW is an AI-powered Travel and Lifestyle concierge, built to let customers offload their life’s to-dos and get them done effortlessly. We are reimagining the experience of getting things done, from travel to gifting to errands - with no friction, 10x faster execution, and moments of delight that keep people coming back.Why this role matters and is differentThis is not a “mature business analytics” role. This is a founding analytics-builder role where you will head actionable insights from data and:- Build the entire analytics backbone for a new business line - Work directly with product, design and engineering to shape how CREW works - Define metrics, frameworks, instrumentation, experiments, and insights from zero - Be comfortable with ambiguity, sparse data, and rapidly evolving product surfaces - Think like an owner - not an operatorIf you prefer structured tasks, fixed problem statements, predictable roadmaps - this role is not for you!If you enjoy turning chaos into systems, inventing first principles frameworks, and building something category-defining and more importantly turning insights into outcomes: this is exactly for you...What you’ll do:Insight & Strategy- Analyse large, messy datasets to uncover new opportunities or failures across customer experience, agent behaviour, and AI interactions. - Build frameworks to measure friction points and drop-offs across missions, requirement gathering, and agent workflows. - Run deep driver analyses - what truly impacts delight, trust, and repeat usage. - Partner with product to craft experiments (A/Bs and quasi-experiments) around UX, flows, memory engine, and agent-co-pilot tools.Automation & Self-Serve- Translate recurring analyses into automated pipelines or self-serve dashboards. - Build monitoring systems for TAT, SLA breaches, negative experience flags, and agent productivity.Cross-functional Leadership- Work with Product, Design, Engineering, CX, and Business to influence decision-making. - Evangelise the right metric vocabulary across the org. - Create clarity and prioritisation for ambiguous problem statements through the insights you bring to the table.What we’re looking for?Hard-skills- Minimum of 6-8 years of experience in analytics, data science or related fields - 4+ years hands-on experience as an IC analyst - Strong statistical fundamentals (hypothesis testing, distributions, regression, causal inference basics) - Experience building measurement systems and experimentation frameworksMindset / Behavioural Fit (non-negotiable)- Founder mindset: you take full ownership of problems end-to-end - First principles thinking: you don’t rely on templates - Bias for clarity: you can convert vague questions into structured, measurable insights - Speed + scrappiness: you don’t wait for perfect data - Taste for product: you can smell friction and know when something feels off - High agency: you run faster than the system around youWhy Join CREW?- You’ll shape the analytical DNA of a brand-new product from scratch - You’ll work on a fully AI native 0-1 product. - You’ll work closely with the founding product/tech/design group - You’ll help define what “concierge powered by AI + humans” looks like at scale