About the role : Very Impactful role in India’s foremost Luxury departmental store.Ideal Candidate :Someone who enjoys the daily grind of activities and takes pride in their impact on the business.Has done retail operations for 5+ yearsHas a go-getter attitudeExtremely high on ownershipHas demonstrated Execution/on floor ops rigorExperience of a big box retail (is a plus but not mandatory)Languages : English (mandatory)Education : Min Graduate (Post Grad is a plus)Key Result Areas:New Store OpeningActivities related to Lease deed/Agent agreement, GST license, getting Licences, Registration Certificate, new store stationery requirement, Telephone connectionLiaison with the bank for arranging of EDC Machine installation with complete details of showroom code, shopper code etc.Liaison with the bank for a Cash & Cheque pickup facility with complete details of showroom code, shopper code etc.Receive request and check for completeness, Carry out duplicate check. Escalate queries to Business, if anyCreation of Showroom code / Shopper account / SAP Code & Blocking of Code till all formalities are completedDiscount Implementation/Debit note adviceInform the management for stock shortagesResponsible for Discount stickering on products accuratelyStore Operational IssuesResolving issues related to AXPOS , IT, Stock , Renovation, Stock Pickup, Stock short/excess, All licences, Legal, , Issue PO /quotation for inst sales (as per direction of the management)Collect cheque from the store for the inst order and ensure the bill is done after cheque realization.Co-ordinate Cash/cheque pick up, Short/excess banking related issues, Credit card related issues with the Cashiering and bank teamsBOH UpkeepEnsure that the Back of the House/Stock storage area is always neat and tidy and upholds the highest standards of backroom managementAll non selling merchandise to be stacked at their respective zonesStock TakeResponsible for Stock take planning and execution, Informing stores/RE's & keeping ready for external audit, Reconciliation, Maintain and publish reports, SIT report ( stock in transit )Inventory ManagementComplete responsibility of Receiving the stock in store, installing the safety tags & price tags. And ensure that steamed garments are taken out on the floorDaily/Weekly/Monthly/Quarterly audits of fashion/beauty/accessories and non selling merchandise as per direction from HOFollow all due process of fulfilling Omni channel-orders from the storeAlterationsManage the alteration department of the storeCo-ordinate with Sales Team for trials and delivery post alterationFacilities ManagementEnsure proper functioning of the store from facilities and maintenance perspectiveCo-ordinate with vendors for repair/maintenance/replacement activityLegalInform of any Summons/Notices from Government and all important Communications to store/team to HO Management/Legal teamsStore licenseEnsuring all the required licenses like Trade license, Shops & Establishments license, Music Licence-PPL IPRS, Other licence-city specific are procured and renewed as per requirement
Job Title
Retail Operations Manager- Galeries Lafayette