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Job Title: Assistant Manager / Manager – Learner Success Job Type: Full-timeReporting to: Deputy General Manager - Student Success & Engagement Department: Student Success & Engagement Location: BangaloreRole Overview: The Assistant Manager/ Manager- Learner Success will play a pivotal role in monitoring and enhancing students’ academic participation, engagement and progression. This role is centred around tracking academic metrics (attendance, video-watch, quiz/assignment/exam completion), identifying early warning signs of risk, coordinating interventions with academic and operational teams, and ensuring our learners persist, succeed and remain satisfied with the programme experience.Principal Accountabilities & ResponsibilitiesAcademic Participation Monitoring & Intervention• Monitor key academic participation indicators such as live class attendance, video watch time,quiz/assignment completion and exam participation across programmes.• Establish thresholds / triggers to identify learners at-risk (low engagement, delayed submissions,declining performance).• Coordinate with TAs, faculty, and programme leads to plan and deliver timely interventions (e.g.,remedial tutorials, peer-study groups, one-to-one coaching) for identified students.• Maintain dashboards and reports that provide timely visibility on student academic participation and flag risk cohorts.Learner Support & Engagement• Collaborate with the Learner Experience & Success team to coordinate support for learners:academic counselling, study-skills sessions, peer mentoring, and motivational initiatives.• Work alongside communications teams to ensure targeted outreach (via LMS, email, WhatsApp) to specific learner segments (e.g., first-time online learners, low-engagement groups).• Assist in designing co-curricular and extra-curricular academic-support activities (study circles, mock exams, revision workshops) to strengthen learner participation and sense of belonging.Teaching Assistant & Faculty Collaboration• Liaise with TAs and Faculty to track academic progress (average class scores, submission delays,dropout trends).• Monitor TA engagement and responsiveness, and feedback from learners on TA/faculty experience.• Work with academic leads to identify patterns (e.g., large drops in quiz completion) and proposecorrective enhancements in delivery or learner support.Feedback, Analytics & Continuous Improvement• Work on feedback mechanisms tied to academic participation—e.g., surveys post-tutorials, mid-term check-ins—to assess learner experience of academic support.• Analyse data trends (engagement vs performance vs retention) and derive actionable insights.• Prepare regular reports for senior leadership highlighting participation metrics, at-risk segments,intervention outcomes and recommendations for improvement.Reporting & Stakeholder Management• Develop and maintain dashboards/scorecards for academic participation, engagement andprogression metrics; escalate major risks and propose mitigation plans.• Present findings in leadership meetings, working closely with programme leads, analytics, operations and learner experience teams.• Serve as the academic success liaison across functions: academic delivery, operations, analytics,learner communications.Skill and Ability Requirements• Strong analytical orientation: ability to interpret academic participation data, identify patterns andpropose actionable strategies.• High proficiency with LMS platforms, student engagement tools, analytics dashboards and basicreporting tools like MS Excel / Power BI / Tableau). Exposure to tools like Canva, Adobe Express,Pixlr etc is desirable.• Excellent written & spoken English communication as well as collaboration skills: able to coordinate across academic, operations, learner-experience teams and influence stakeholders.• Programme management mindset: comfortable owning monitoring frameworks, dashboards,intervention workflows, managing process ambiguity with short-term and long-term interventions,and continuous improvement cycles.• Learner-centric attitude: strong empathy, commitment to student success and should be emotionally intelligent as well as resilient in understanding behavioural patterns & challenges to design support mechanisms tailored to diverse online learners.• Stakeholder-engagement capability: working with faculty, TAs, operations, analytics and learners to drive shared academic goals.Qualification & Experience• Graduate / Post graduate in any stream. MBA is desirable.• 7-10 years of overall experience with preferably 4-5 years of experience in EdTech or OnlineEducation Operations.• Proven track record in monitoring and improving student participation, retention or academicengagement in an online or blended learning context.• Experience working with academic delivery teams, tracking student performance and drivingintervention workflows is preferred.