Job Title

Key Deliverables for the Role1. Financial Outcomesa. Resourcing: Strategic Talent Acquisition & InsourcingSupport hiring for the Integrated Hiring function.Drive large-scale external hiring and structured insourcing to build a future-ready workforce for the Global Capability Centre (GCC).Partner with Talent Acquisition (TA) and Talent Management (TM) to ensure optimized hiring turnaround times (TAT) and seamless onboarding of niche skill sets critical for GCC operations.Champion creation of a robust talent pipeline through proactive sourcing, market intelligence, and capability mapping aligned to global standards.b. Performance Evaluation FrameworkSupport overall performance management for the unit.Design and implement performance-based evaluation metrics for off-roll employees to enable transparent and timely conversion to on-roll status.Leverage this framework to enable rewards and recognition effectively.Establish governance around conversion criteria (productivity, quality, compliance, cultural alignment) supported by digital dashboards for real-time tracking.c. Digital Enablement & AnalyticsLeverage HR technology platforms for data-driven decision-making on hiring, conversion, and workforce optimization.Embed analytics to monitor KPIs such as hiring efficiency, conversion success rates, and diversity representation.2. Customer ServiceLead workforce engagement strategies to foster a high-performance culture across diverse business teams.Drive structured engagement interventions to capture organizational pulse and translate feedback into actionable plans.Maintain consistent touchpoints through one-on-one and group interactions to surface issues and co-create solutions.Manage complex employee relations, including disciplinary matters and grievance redressal, with empathy and rigor.Design and implement organizational change initiatives and restructures with minimal disruption.Champion Diversity, Equity & Inclusion (DEI) through targeted programs and inclusive practices.Expand engagement scope to include cross-functional teams for better collaboration.Engage senior stakeholders with accountability and strategic insight, focusing on leadership development and succession planning.Tailor engagement approaches for multiple entities (e.g., Capital Foods, Soulfull) while maintaining consistency in enterprise-wide practices.3. Internal Processesa. Build a High-Energy GCC CultureLead engagement strategies to create a vibrant, collaborative, and high-performance environment.Drive interventions like pulse surveys, floor walks, and digital feedback loops.Maintain consistent touchpoints through one-on-one connects, team huddles, and forums.b. Positive Energy on the FloorDesign initiatives fostering belonging, recognition, and motivation (e.g., themed engagement days, learning circles, innovation challenges).Embed a culture of appreciation and transparency through recognition platforms and real-time feedback.c. Employee Relations & Change ManagementManage employee relations with empathy and rigor.Lead organizational change initiatives with minimal disruption.Champion DEI through targeted programs aligned with global standards.d. Cross-Functional Collaboration & Leadership EngagementStrengthen collaboration across finance, analytics, and digital teams.Engage senior stakeholders on succession planning and capability building.e. Multi-Entity IntegrationTailor engagement approaches for integrated entities while maintaining governance and scalability.4. Innovation and LearningBuild global capabilities through learning initiatives aligned with GCC strategy.Co-create scalable programs with leaders to embed learning into workflows.Foster continuous learning through cohort-based interventions and communities of practice.Critical Success FactorsMaster’s degree in General Management / Human Resources.3–8 years of relevant work experience.Stakeholder management experience in complex ecosystems.Strong business acumen and deep understanding of strategic people processes.Experience partnering with senior business leaders to drive the people agenda.Strong analytical and business communication skills, stakeholder engagement, and collaborative mindset.Familiarity with GCC industry.