Job Title

Role SummaryThe Operations Fulfillment Manager will oversee end-to-end order fulfillment operations, ensuring timely, accurate, and cost-effective delivery of products. This role is responsible for managing warehouse operations, logistics partners, inventory accuracy, and process optimization to deliver an excellent customer experience while maintaining operational efficiency.Key Responsibilities1. Order Fulfillment & ExecutionManage daily order processing, picking, packing, and dispatch operations.Ensure all customer orders are fulfilled within defined SLAs and quality standards.Monitor order flow across systems and resolve fulfillment exceptions or delays.2. Warehouse & Inventory ManagementOversee warehouse operations including inbound, storage, and outbound processes.Maintain accurate inventory levels through cycle counts and reconciliations.Minimize stock discrepancies, damages, and shrinkage.Coordinate replenishment planning with supply chain and procurement teams.3. Logistics & Vendor ManagementManage relationships with courier and logistics partners.Track delivery performance, RTOs, delays, and cost metrics.Negotiate rates and improve service levels with logistics vendors.Ensure compliance with dispatch, packaging, and documentation standards.4. Process Improvement & Cost OptimizationIdentify bottlenecks in fulfillment operations and implement process improvements.Drive automation, SOP adherence, and efficiency initiatives.Optimize fulfillment costs while maintaining service quality.Implement best practices for packaging, turnaround time, and scalability.5. Team ManagementLead, train, and manage warehouse and fulfillment teams.Set performance goals and conduct regular reviews.Ensure proper shift planning and workload allocation.Maintain discipline, safety, and compliance standards on the floor.6. Reporting & AnalyticsTrack and report KPIs such as order accuracy, fulfillment TAT, OTIF, inventory accuracy, and RTO rates.Prepare daily, weekly, and monthly operational reports.Use data insights to support continuous improvement initiatives.7. Compliance & SafetyEnsure compliance with company policies, legal requirements, and safety standards.Implement health, safety, and hygiene practices across fulfillment operations.Key Skills & CompetenciesStrong understanding of fulfillment operations and supply chain processesHands-on experience with warehouse management systems (WMS) and ERPsAnalytical mindset with strong problem-solving skillsVendor negotiation and coordination skillsPeople management and leadership capabilitiesAbility to work in fast-paced, high-volume environmentsQualifications & ExperienceBachelor’s degree in Operations, Supply Chain, Logistics, or related field4–8 years of experience in fulfillment, warehouse, or operations managementExperience in e-commerce / D2C / FMCG preferredProven experience managing logistics partners and warehouse teams