Job Title

Salesforce Agentforce ConsultantAlscient IndiaPune, India (Hybrid)Role As part of continued growth, we are expanding our artificial Intelligence capability to meet growing demand and are looking for a skilled Salesforce Agentforce Consultant to join our growing international team, supporting our UK consultancy and customers from our Pune base.Partnering with our UK based Summit level Salesforce teams you will design, develop, and implement solutions that connect Salesforce with enterprise systems, cloud applications, and data services. You will collaborate closely with UK-based architects, project managers, and client stakeholders, ensuring high-quality delivery aligned to best practices.Why AlscientWe are experts in digital transformation and are proud to be a Summit level Salesforce Partner and Advanced tier AWS Partner with 15 years of proven experience developing solutions, supporting services, and driving customer success.Our certified consultants and developers build future‑proof, innovative cloud solutions and provide managed services to sectors like health, transport, telecoms, social housing amongst others.This is an exciting time to join our developing Indian team as we provide great opportunities for people to develop and grow their career, alongside a fulfilling and enjoyable environment that supports that growth, while collaborating with the best people and teams around.What’s in it for you?From day one, you’ll have everything you need to succeed, including comprehensive support, a collaborative environment, and opportunities to grow. While there’s plenty to learn, you won’t be doing it alone, we will guide you every step of the way.We offer a welcoming, inclusive, and supportive culture where you’ll work on exciting, forward-thinking projects. You’ll be rewarded with a market-leading salary, flexible working options and a personalised development plan tailored to your skills and ambitions.What do we need from you?As an Alscient Agentforce Consultant we expect you to hit the ground running, you will be a self-motivated, excellent communicator, with the appropriate Agentforce experience supported by relevant certifications.We want our Agentforce Consultants to be ‘hands-on’ and able to make an immediate impact by providing solution input when required, comfortable following design documents and able to support a variety of UK based customer engagements.Key Responsibilities Include:Design, configure, and implement Agentforce powered conversational experiences that deliver measurable improvements in customer service and sales engagement.Working with clients to translate business needs into scalable Agentforce use cases, such as customer self-service, lead qualification, case deflection, and intelligent routing.Build and optimise AI models, intent libraries, and conversational flows, ensuring relevance, accuracy, and a natural customer experience.Advise on integration with Salesforce Service Cloud, Sales Cloud, and specialist solutions to provide seamless agent hand-off and cross-channel engagement.Work alongside UK consulting teams to gather requirements, design solutions, and oversee deployment while following agile/DevOps best practices.Apply best practice governance and security standards to ensure AI and automation are trusted and compliant.Translate business requirements into integration solutions, ensuring scalability, security, and maintainability.Provide technical guidance to junior developers and contribute to knowledge sharing.You will have:5+ years Salesforce consulting experience, with a strong track record delivering complex, multi-cloud implementations for enterprise clients, with at least 12 months dedicated to Agentforce development.Hands-on Agentforce delivery experience (or Einstein Bots / AI Automation if prior to Agentforce launch), including conversational design, intent model building, and AI-driven workflows.Proven success in Service Cloud and Sales Cloud implementations, including case management, omni-channel routing, digital engagement, and knowledge management.Experience working in or with a large Global Systems Integrator (GSI) or enterprise consultancy, with exposure to global delivery models.Background in integrating Salesforce with third-party systems (CRM, ERP, telephony, messaging platforms, knowledge bases).Ability to design and deliver Agentforce conversational flows that balance customer experience with business outcomes.Deep knowledge of AI, NLP, and automation principles as applied in Salesforce.Appropriate Salesforce Certification, with Agentforce Specialist an essential requirement.Evidence of continuous professional development (Trailhead, AI/ML upskilling, DevOps, etc.)Experience with other Salesforce clouds (e.g. Sales, Service and Data Clouds) highly desirable.Excellent communication skills, written and spoken to enable effective working with UK stakeholders in a remote team setup.Experience working with offshore/onshore delivery models and time zone alignment.Experience and knowledge of AWS as well as Jira and Confluence tools would be advantageous.Are you a good fit?If you think you are a good fit and have a hunger to grow and develop your career with us, get in touch.Benefits and Opportunities include:Excellent market leading salary.A generous holiday allowance, including a day off on your birthday.A flexible working policy.An inclusive, supportive, and welcoming culture.Challenging projects at the forefront of developing technologies.A personalized development plan, including practical project experience alongside continuing supported professional certification.If the above role excites or interests you, please contact ashay.deshpande@ with your trailblazer public profile url and CV.