Urgent Hiring || Import Customer Service || MumbaiProfile : Import Customer ServiceExperience: 3-5 YearsCtc: Upto 8 LPA (depend in the interview)Location: Fort, MumbaiCustomer Service – ImportHandling shipments Air / Sea (LCL, FCL, AIR)Following up with the counterpart/co-loaders on daily routing orders & updating the same to client on daily basis.Preparing CAN copies and sending Cnee with arrival DetailsResolving the issues & query of customers regarding daily routing orders.Execute order request – calls / emailEmail suppliers, carrier & customers with shipping updatesTrack shipments and confirm receipt & arrivals of shipments.Ensure customer experience by addressing customer concerns and resolving issuesResponsible for answering and routing phone calls, handling enquiresPreparing Daily status report, updating DSR on daily basis & sending to respective Cnee with proper updates.
Job Title
Customer Service Representative